Field Service Engineer

2 weeks ago


Jakarta, Indonesia BD Full time

Job Description Summary

The role will provide support for Central Java and Kalimantan. especially Key Account Customers in Central Java.

**Job Description**:
Who We Are

Main Responsibilities
- Undertake product repair and installation on client premises.
- Provide training and technical advice to clients on instrument use, by telephone or in person.
- Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.
- Rectify problems, suggest solutions or arrange for repairs to be made.
- Provide important link between customers and sales/marketing.
- Monitor repairs in terms of the organization’s service/warranty cover, and make suggestions as to product improvements.
- Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.
- Carry out planned maintenance calls.

Job Requirements
- Biomedical Engineering Degree with at least 4 years of field experience
- Prior experience in a similar industry (ie: Diagnostic Instruments or Diagnostic Laboratories) is highly preferred
- Strong communication and interpersonal skills and able to work with multiple teams across different departments
- Team player

Primary Work Location

IDN Jakarta - Sudirman Square Office Towers

Additional Locations

Work Shift

ID Standard (Indonesia)



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