IT Telesales

Job Description:

• Acquire new customers (acquisition).
• Prepare Bill of Quantity (BOQ), quotations, and process Purchase Orders (PO) from customers, and monitor the order process until delivery to customers.
• Follow up on customer complaints or issues and ensure proper resolution.
• Update the sales funnel on a weekly basis.
• Participate in product update sessions held by internal teams or principals.
• Build and maintain strong relationships with customers and principals.
• Collaborate with presales and engineers to propose suitable solutions to customers.
• Negotiate quotations with customers and principals.
• Make calls to customers for product campaigns and follow up on their needs.

Requirements:

• Fresh graduates are welcome to apply.
• Having more than 1 year of experience in Telesales/Telemarketing, especially with CRM platforms, is an advantage.
• Basic understanding of IT products/services such as cloud computing, cybersecurity, software, or hardware.
• Good appearance, able to work both independently and in a team, honest, disciplined, and able to work under pressure.
• Highly motivated and result-oriented.
• Computer literate, especially in Microsoft Excel.
• Excellent communication skills.
• Passionate about Marketing and Sales.
• Proficient in English (mandatory) & Mandarin proficiency is an advantage.