Customer Relation Division
2 days ago
Company Description
VPlus Education is a digital platform operated by PT. Victory International, based in Mega Kuningan, South Jakarta. The company specializes in services and finance, aiming to make its business offerings known to a wider audience. VPlus Education motivates individuals to step beyond their comfort zones, fostering skill development and empowering them to grow into successful and professional entrepreneurs.
Role Description
This is a full-time on-site role based in Jakarta, Indonesia, within the Customer Relation Division. The role focuses on ensuring high levels of customer satisfaction, addressing client inquiries, providing exceptional support, and maintaining strong customer relationships. Responsibilities also include developing strategies for customer retention and improving customer service experiences.
Qualifications
- Strong skills in Customer Retention and Customer Satisfaction strategies
- Expertise in Customer Support and Customer Service processes
- Excellent Communication skills for effective client interactions
- Ability to build and maintain positive relationships with customers
- Proactive problem-solving and active listening abilities
- Previous experience in customer relations or service roles is a plus
- Relevant education and fluency in Bahasa Indonesia and English are advantageous
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