Guest Relations Supervisor

3 days ago

Denpasar, Bali, Indonesia Marriott Vacations Worldwide Full time

Job Description
Customer related

  • Preparing welcome note and welcome amenities; and delegate the task on his/ her absence

  • Review notes on PMS system ensuring the below are fulfilled:

  • Membership level

  • Bonvoy level
  • Request

  • Special arrangement

  • Provide complete and accurate tracking of all key business indicators related to the Department.

  • Guest satisfaction Review
  • Maintaining Courtesy Visit logbook and achieve at least 90% out of the occupancy
  • Communicating all guests issue and feedback to all related department. Follow up and follow through ensuring issue ahs been handled properly
  • Provide support for all team members to ensure a well-balanced and harmonious working environment
  • Respond to needs/issues/questions brought forth by guests and team
  • Evaluate current processes and suggest improvements.
  • Assist in stock control; collaterals, welcome folder, welcome amenities etc.
  • Assists to ensure basic necessities for operational needs are ordered, stocked, tracks and replenished; food and beverage requirements, stationaries etc.

Quality Assurance/Quality Improvement

  • Monitor the performance of others to ensure adherence to quality expectations and standards.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Communication

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Provide assistance to coworkers, ensuring they understand their tasks.

Working With Others

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Develop and maintain positive and productive working relationships with other employees and departments.
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding app

Safety and Security

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Physical Tasks

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Other

  • Demonstrates total understanding of the culture and processes of the organization.
  • Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
  • Participates in formal training sessions offered by management team.
  • Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.
  • Performs other duties as assigned.
imvwap

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Guest Relations Agent

    2 weeks ago

    Denpasar, Bali, Indonesia Marriott International Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia, 80361ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and hours of...

  • Guest Relation Officer

    22 hours ago

    Denpasar, Bali, Indonesia ZAP Clinic Full time

    Hi, Hoteliers ZAP Clinic sedang membuka lowongan untuk posisi Guest Relation Officer untuk penempatan ZAP Renon BaliKami mencari talent berbakat untuk join dalam team ZAP Clinic Segera kirimkan CV kalian sekarangJob RequirementsCandidate must possess at least Bachelor's Degree in any field.Have experiences in the same position in 4 star hotelGood...

  • Guest Services Associate

    23 hours ago

    Denpasar, Bali, Indonesia Marriott Vacations Worldwide Full time

    Safety and SecurityReport works related accidents, or other injuries immediately upon occurrence to manager/supervisor.Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Maintain awareness of undesirable persons on property premises.Follow property specific procedures for handling...

  • French Speaking Guest Relation Officer

    1 week ago

    Denpasar, Bali, Indonesia EXO Travel Indonesia Full time

    Responsibilities:Greeting guests by phone, or in person.  And prepare appointment by checking the planning sheet to identify clients of French Market.Listening to and resolving complaints and providing excellent customer service throughout their stay and forwarding the matter to Customer Care Manager to be followed up.Providing information on tours,...

  • Villa Supervisor

    1 week ago

    Denpasar, Bali, Indonesia Ini Vie Hospitality Full time

    Qualifications – Villa SupervisorProven experience as Villa Supervisor or minimum 2 years as Housekeeping Supervisor in villa/resort environmentStrong knowledge and background in Housekeeping operationsExcellent leadership, training, and team management skillsDetail-oriented with high standards in cleanliness and guest satisfactionGood communication and...

  • Guest Service Attendant

    1 week ago

    Denpasar, Bali, Indonesia impi Management Full time

    Placement: Amnaya Resort & Grandmas HotelsJob Descriptions:Work closely with the front desk, housekeeping, and other hotel departments to ensure seamless guest experiences.Respond promptly to guest inquiries or requests, such as arranging transportation, booking reservations, or providing additional amenities.Assist guests with check-in and check-out...

  • Housekeeping Supervisor

    3 days ago

    Denpasar, Bali, Indonesia PinkHotels Full time

    Role DescriptionThis is a full-time on-site role for a Housekeeping Supervisor, located in Denpasar. The Housekeeping Supervisor will oversee and coordinate the housekeeping team, ensuring all cleaning and upkeep tasks are completed efficiently and to high standards. Key responsibilities include managing the cleanliness of guest rooms and common areas,...

  • Bar & Floor Supervisor

    1 week ago

    Denpasar, Bali, Indonesia PT Five Elements Agency Full time

    Key Responsibilities1) Bar Supervision:Lead daily bar operations, ensuring readiness and smooth serviceOversee inventory control, stock rotation, and ordering of beveragesMaintain cleanliness, bar setup, and compliance with health & safety standardsTrain and motivate bar staff to deliver exceptional service and product knowledgeCollaborate with management on...

  • Front Office Supervisor

    3 days ago

    Denpasar, Bali, Indonesia PinkHotels Full time

    Company DescriptionPinkPrivate Balangan is a boutique property managed by PinkHotels, offering a chic, intimate escape in one of Bali's most iconic cliffside areas. The property features 8 stylish rooms and one 2-bedroom villa, all designed with comfort, privacy, and modern simplicity in mind. Guests enjoy shared spaces including a beautiful pool and a...

  • Supervisor

    4 days ago

    Denpasar, Bali, Indonesia PT Jaya Kusuma Sarana Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site Supervisor role located in Denpasar. The Supervisor will oversee daily operations, manage team performance, assign tasks, and ensure that objectives are met efficiently. They will be responsible for monitoring workflow, resolving team challenges, maintaining a...