Telemarketing Borrower Team Leader

7 days ago

West Jakarta Jakarta, Indonesia PT Indodana Multi Finance Full time 8,000,000 - 12,000,000 per year

Job description:

  • Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
  • Leads and monitors activities of Telesales Representatives to ensure effective performance.
  • Support sales team and monitor the quality of phone calls and Customer communications.
  • Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
  • Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
  • Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Qualifications:

  • Min 1 years of Telesales Leader Experience
  • Experience hiring and developing a telesales team.
  • Experience coordinating projects & campaigns across teams.
  • Ability to multitask and execute in a fast-paced, team-oriented environment
  • Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
  • Strong problem solving skills and ability identify root causes
  • Working knowledge of medium-large operations in fintech or bank call center

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