Senior CX Designer

About Us

MIFX is a pioneer trading platform in Indonesia that is backed by a 25 years old market leader in the industry, Monex Investindo Futures. We are a futures broker facilitating forex, commodities, and index trading that is fully regulated and complies with BAPPEBTI regulations.

MIFX focuses on making the trading process #SemudahItu by prioritizing easy access, trading education, and providing the lowest prices to start trading where traders can buy 0.01 micro lots from our platform.

Led by a solid marketing-technology team that leverages lean analytics and agile product development with a vision of creating the most seamless trading experience for the millennial generation through the MIFX platform, we are proud to continuously growing our volumes by improving our customer experience and people's experience for sure to grow with us.

We are looking for more talents to create a positive impact.

Are you ready to be a part of MIFX for the upcoming "big wave"?

What you do:

• Maintain design systems of app, client area, email, website, landing page, ERP, etc.
• Maintain cohesive documentation files and design management on Figma.
• Active in researching the CX trends, methodologies, and tools to contribute in improvement/innovation. Be able to plan and provide a POC for these, clearly stating impact in terms of operational improvement or business ROI.
• Facilitate discussion/sharing sessions with the team to help enrich the team's skills, expertise, and overall effectiveness.
• Scrutinize and proofread product copy to maintain consistency and clarity in communication for all design or interface.
• Conduct quality assurance for all Customer Experience (CX) and User Interface (UI) improvement tasks to ensure optimal user interactions, identify and troubleshoot UX problems in any pre or post testing features.
• Responsible for UX-related engagement channels.
• Be proactive, gather and evaluate user requirements from product managers and the digital team through collaborative work and design thinking. Able to represent CX as the heart of visual communication.
• Develop and implement strategies to enhance overall customer experience across all touchpoints.
• Analyze customer journeys to identify pain points and opportunities for improvement.
• Collaborate with product, marketing, and sales teams to ensure alignment of CX initiatives with business objectives.
• Implement systems for collecting and analyzing customer feedback to drive improvements.
• Create visually appealing and intuitive user interfaces that align with brand guidelines and user expectations.
• Design and optimize user interactions to enhance usability and improve overall user experience.
• Work closely with development teams to ensure the feasibility and implementation of design solutions.
• Conduct thorough quality assurance checks to ensure that designs meet usability and accessibility standards.
• Show drive, initiative and responsibility and generally a good positive attitude.

What you will need:

• Manage, improve and innovate on M1 and M2 platform and deliver cross-division requests, including Client Area, Website, App, Delight, and all collaterals.
• Lead and inspire the M1 and M2 team members (not limited to CX team) and collaborate with Product Managers, Developers, Marketing, and other stakeholders to align on project goals.
• Create, check, manage and review PRD's, or any planning (conceptual ideas), user flows, user story maps, design thinking, low-fidelity design, high-fidelity design, design systems, accessibility in design, and prototyping - including copywriting to make sure this is aligned with design.
• Use analytics tools to track user engagement, satisfaction, and other relevant metrics and analyse the data to make a data-driven approach to visual and interaction design decisions. Interpret said data and provide qualitative feedback for improvement, while understanding how this will impact the customer or the business.
• Identify and troubleshoot UX problems (e.g. responsiveness) and be able to escalate, provide a win-win solution for these challenges and problems.
• Understand business and product metrics and be able to analyse how CX impacts this - while providing ideas on how to improve those metrics.
• Facilitate communication and collaboration between UX and other departments, being able to resolve conflict, communicate key objectives and win-win solutions.
• Understand and implement design system collaboration between M1 and M2 to establish goals standards, thinking about scalability.
• Understand, implement proper design thinking based on data, user adoption and behavior. Be able to communicate these ideas to Product Managers or other members of the Product Team.
• Test, UAT and check all work and design that is deployed or produced, making sure there is a way to formally communicate and solve any issues or errors that may occur. Have responsibility to manage the full workflow from ideation, to design and output.
• Contribute to the professional development and success of the team, including mentoring, guiding and delegation on an individual level.
• Able to understand and develop a business and value-centric thinking, making sure that we are able to measure and calculate any potential ROI based on our features. Be able to create templates or reports that are scalable, understood and conclusive.