In-Room Dining Supervisor

Company Description
A global luxury brand with hospitality at its heart,
Raffles Hotels & Resorts
encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta
is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description
The
In-Room Dining Supervisor
ensures the seamless delivery of exceptional dining experiences to guests in the comfort and privacy of their rooms. Overseeing the daily operations of the In-Room Dining team, this role coordinates closely with the kitchen and service teams to provide timely, accurate, and personalized service. The In-Room Dining Supervisor upholds the highest standards of food and beverage quality, presentation, and guest service, while maintaining adherence to brand expectations. With a focus on enhancing guest satisfaction, maximizing revenue opportunities, and fostering a culture of excellence, this position plays a key role in upholding the hotel's reputation for refined luxury and exceptional hospitality.

Qualifications

• Education: A high school diploma or equivalent is required; a degree or diploma in Hospitality Management or a related field is preferred.
• Experience: Minimum 2–3 years of relevant experience in food and beverage operations, preferably in in-room dining, banquet service, or restaurant supervisory roles within a luxury hotel environment.
• Knowledge: Strong understanding of food and beverage operations, menu knowledge, and service standards. Familiarity with luxury hotel practices and international brand requirements is an advantage.
• Guest Service: Demonstrated commitment to delivering exceptional guest service with a guest-focused mindset, the ability to anticipate needs, and the skills to handle guest feedback or special requests effectively.
• Organizational Skills: Excellent organizational and time management abilities to ensure smooth daily operations, manage multiple priorities, and meet service deadlines.
• Attention to Detail: Strong attention to detail in food and beverage presentation, adherence to brand standards, and compliance with hygiene and safety protocols.
• Technical Skills: Proficiency in point-of-sale systems, ordering platforms, and guest service software; knowledge of in-room dining systems and processes is a plus.