Direct Contract, Card
4 days ago
Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).
Responsibilities:
- To ensure end to end card delivery process is performed properly
- Manage 3rd party vendor performance to meet with the agreed SLA
- Ensuring all inquiry and complaint received are properly handled within the SLA
- Providing card delivery performance report
- Manage returned card movement and card destroyed
- Performing invoice checking
- Involve in any projects and initiatives
Requirements
- Minimum bachelors' degree from reputable university
- Having at least 5 years working experience in Customer Service
- Having good knowledge on banking
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