IT Business Partner/Product Manager

5 days ago

West Jakarta Jakarta, Indonesia mGanik Group - PT Mganik Grup Mitra Indonesia Full time

We are
not
looking for a traditional Project Manager.

We are hiring a
Strategic Business–Technology Liaison
who can own and drive
mission-critical commercial systems
across our
Consumer Goods business unit (Diabetes category)
.

Reporting directly to the
Sr Digital Product Manager
, you will operate at the intersection of
Marketing, Revenue, Supply Chain, and Technology
, ensuring every technology initiative delivers
measurable business impact
—not just shipped features.

What You'll Be Responsible For

  • Act as the
    primary partner
    to Brand, Marketing, Sales Channels, Supply Chain, and Finance teams.
  • Translate complex business objectives into
    clear, executable technology requirements
    , and explain technical constraints using
    business-focused storytelling
    .
  • Resolve
    priority conflicts
    between Business Units and Engineering teams decisively, using
    data, commercial impact, and risk assessment
    .
  • You will manage the tactical roadmap and delivery quality for
    CRM Platforms, Omnichannel Sales Systems, Point of Sale (POS), Distribution Partner Ecosystem (B2B),
    and
    Supply Chain Command Centre.
  • Your focus is not tooling — it is
    revenue velocity, fulfilment efficiency, and operational scalability
    .
  • Support the Head of ITBP on
    day-to-day tactical and operational execution
    .
  • Ensure
    Product Requirement Documents (PRD)
    are precise, commercially grounded, and technically feasible.
  • Maintain high standards for
    User Acceptance Testing (UAT)
    to ensure readiness before go-live.
  • Drive fast, logical, and outcome-oriented decision-making.

What We're Looking For

  • Strong business acumen
    : You understand how technology drives
    revenue, margin, conversion rate, and logistics efficiency
    .
  • Expert storyteller
    : Able to present project status, data, and risks clearly to non-technical stakeholders.
  • Decisive and resilient
    : Comfortable working under pressure, able to say
    "no"
    to misaligned requests while proposing constructive alternatives.
  • Clear communicator
    : Structured, direct, and effective across all levels of the organisation.
  • Minimum 3 years' experience
    as an
    IT Business Partner, Product Manager, or Business Analyst
    .
  • Strong exposure to
    Retail, FMCG, E-commerce, or Logistics
    environments.
  • End-to-end understanding of
    business value creation
    : Lead generation, Sales conversion, Order fulfilment, Risk & issue management
  • Hands-on experience with:
    CRM systems
    (e.g. Salesforce, Zoho, or custom platforms),
    Omnichannel commerce platforms
    (e.g. Anchanto, Order Online, or custom solutions), and
    Data integration across multiple systems
  • Solid working knowledge of
    CRM, Omnichannel, and Supply Chain Management concepts
    .
  • Execution-focused, logical, and results-driven.

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