Customer Success

2 weeks ago

Jakarta, Jakarta, Indonesia kataliz Full time

Location:

Remote & Jakarta periodically

Duration:

3–6 months (with potential full-time conversion)

About the Role

We are a growing AI technology company that provides voice solutions for financial institutions in South East Asia. We are looking for a
Customer Success & Growth Intern

to support customer relationships, surface customer insights, and contribute to product and account growth initiatives.

This role provides hands-on exposure to how
customers, products, and business decisions

come together in a technology company.

Responsibilities

  • Support day-to-day customer communication and account coordination
  • Act as a point of contact for customer questions and follow-ups
  • Collect and structure customer feedback, issues, and requests
  • Identify patterns in customer problems and product usage
  • Assist in identifying account growth and expansion opportunities
  • Document customer insights clearly and share them with internal teams
  • Join customer meetings and prepare structured summaries and action items

Qualifications

  • Final-year student or fresh graduate
  • Strong written and verbal communication skills
  • Organized, detail-oriented, and reliable with follow-ups
  • Comfortable interacting with client professionally
  • Able to communicate issues clearly and objectively
  • Interested in technology, digital products, or startups

Nice to Have

  • Background in business, communications, analytics, or technology
  • Interest in Customer Success, Product, Operations, or Account Management

What You'll Gain

  • Direct exposure to real customers and business decisions
  • You'll work alongside experienced fintech operators who have scaled startups from seed to IPO, while supporting customers across leading financial institutions in Southeast Asia
  • Hands-on experience working with real client accounts
  • Strong foundation in customer success and growth
  • Close collaboration with founders and senior team members
  • Potential pathway to a full-time role, based on performance

Why This Role Matters

Customer Success sits at the intersection of
customers, product, and growth

. This role is designed for candidates who want to build strong business judgment early in their careers.

  • Customer Success

    5 days ago

    Kota Administrasi Jakarta Utara, Jakarta, Indonesia SabiKerja Full time

    Description:SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.Our client is a leading digital invoicing and payment solutions provider that helps businesses automate billing, collections, and financial...

  • Customer Success Manager

    1 week ago

    Jakarta, Jakarta, Indonesia Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Executive

    3 hours ago

    Jakarta, Jakarta, Indonesia BrightCHAMPS Full time

    What is this role about?As a Customer Success Executive, your role is to ensure the success and satisfaction ofour customers (Tutors/Students/Parents). You will be responsible for building andmaintaining strong relationships with customers, understanding their needs andgoals, and helping them achieve success with our Service/Product.Key responsibilities and...

  • Customer Success Specialist

    5 days ago

    Jakarta, Jakarta, Indonesia Servr - GuestX Full time

    Customer Success Superstar - Join our Dynamic Team and Transform Hotel Guest ExperiencesAre you ready to embark on an exciting journey where you can make a significant impact on the hospitality industry in Indonesia and Bali? Do you possess an unwavering passion for customer success, coupled with exceptional communication skills in both English and Bahasa...

  • Customer Success Manager

    2 weeks ago

    Jakarta, Jakarta, Indonesia Whale Full time

    Role DescriptionWe are seeking a seasonedCustomer Success Manager (CSM)to own strategic customer relationships across Indonesia. You will partner closely with enterprise and mid-market customers to drive adoption, business value, and measurable outcomes from our AI solutions.This role sits at the intersection of customer management, technical orchestration,...

  • Customer Success Manager

    3 hours ago

    Jakarta, Jakarta, Indonesia CiraSync Full time

    Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation.Cira Apps Ltd is a B2B provider of high-quality enterprise software, and our...

  • Customer Success Associate

    5 days ago

    Jakarta, Jakarta, Indonesia AppsFlyer Full time

    Location:Jakarta, IndonesiaType:Full-timeTeam:Customer SuccessAbout AppsFlyer:At AppsFlyer, we treat every challenge as a chance to learn and level up. As a global leader in mobile measurement and marketing analytics, we help marketers make smarter, faster decisions with data they can trust.With 25 offices worldwide, we are a curious, collaborative bunch who...

  • Customer Success Manager

    2 days ago

    Jakarta, Jakarta, Indonesia AppsFlyer Full time

    Location:Jakarta, IndonesiaType:Full-timeTeam:Customer SuccessAbout AppsFlyerAt AppsFlyer, we treat every challenge as a chance to learn and level up. As a global leader in mobile measurement and marketing analytics, we help marketers make smarter, faster decisions with data they can trust.With 25 offices worldwide, we are a curious, collaborative bunch who...

  • Customer Success Associate

    3 hours ago

    Jakarta, Jakarta, Indonesia AppsFlyer Full time

    Location: Jakarta, IndonesiaType: Full-timeTeam: Customer SuccessAbout AppsFlyer:At AppsFlyer, we treat every challenge as a chance to learn and level up. As a global leader in mobile measurement and marketing analytics, we help marketers make smarter, faster decisions with data they can trust.With 25 offices worldwide, we are a curious, collaborative bunch...

  • Customer Success Manager

    7 days ago

    Jakarta, Jakarta, Indonesia Portcast Full time

    About Us:Portcast is a venture-backed startup that predicts global trade flows to help logistics and shipping companies become more resilient and profitable. We are a predictive analytics company offering a fast-paced, innovative environment where you will be empowered to drive value for our clients, collaborating closely to align our AI-powered insights...