Delivery Lead

2 days ago

Jakarta, Jakarta, Indonesia Wiz Holdings Pte Ltd Full time

About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

We're looking for a dynamic and visionary Service Delivery Lead to own the entire customer lifecycle—from the first technical pitch to strategic long-term growth and optimization. You won't just manage accounts; you'll be the trusted advisor to C-Suite stakeholders, driving product adoption, identifying high-impact growth opportunities, and leading a team that executes flawless technical solutions.

Key Responsibilities

  • Lead, organize, and execute the onboarding of new clients, ensuring smooth knowledge transfer and solution deployment.
  • Engage with clients regularly through quarterly business reviews, roadmap presentations, and product training sessions.
  • Drive presales activities including solution design, technical presentations, product demonstrations, and proposal support.
  • Manage change requests and incident response according to SLA, leveraging deep product knowledge and client context to offer effective solutions.
  • Analyze product usage data and key business metrics to proactively improve adoption, prevent churn, and uncover upselling opportunities.
  • Identify and close gaps between client expectations and business performance of the solution (e.g., talkbot), and lead optimization initiatives with internal task forces
  • Partner with the sales team in renewal, upselling, and account expansion efforts by aligning technical solutions with customer growth stages.
  • Act as a trusted advisor to C- and D-suite stakeholders, guiding clients on both technical and business aspects.
  • Manage and mentor the delivery/presales team to ensure consistent quality of service and scalability of operations.

Key Requirements

  • Minimum 8 years of experience in presales, solution consulting, customer success, or account management within enterprise technology or related industries.
  • Proven experience in technical presales (solution design, proposal development, product demos, RFP/RFI handling) and customer success (renewals, upselling, adoption, and retention).
  • Prior experience in fintech, martech, or enterprise software/services is highly advantageous.
  • Strong communication skills with proven track record working with C- and D-suite stakeholders.
  • Fluency in Mandarin are strongly encouraged to apply, as this skill is a valuable resource for engaging with our Chinese-speaking partners/clients
  • Onsite work based in South Jakarta

Capabilities & Personality

  • Strong leadership skills with the ability to manage, mentor, and grow a team.
  • Excellent communication, presentation, and negotiation skills
  • Empathetic and confident in handling client concerns, complaints, or conflict resolution.
  • Data-driven decision maker; able to quickly identify trends and resist unsupported assumptions.
  • Strong prioritization and time management skills.
  • Problem-solving mindset with a "take charge" personality and consistent follow-through.

Job Type: Full-time

  • Delivery Lead

    1 week ago

    Jakarta, Jakarta, Indonesia WIZ Full time

    About usWIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business...

  • Mgr, SEA Delivery Operations Sales Lead

    1 week ago

    Jakarta, Jakarta, Indonesia Otis Elevator Co. Full time

    Date Posted: Country: IndonesiaLocation: PT Citas Otis Elevator, Cibis 9 Business Park, Jalan TB Simatupang no 2 Cilandak Timur Jakarta Selatan, IndonesiaSALES DELIVERY OPS LEAD, SEA We are seeking a proactive and process-driven Delivery Operations Sales Lead to spearhead our Sales support operations across Southeast Asia. This pivotal role is designed to...

  • Strategic Delivery Coach

    2 weeks ago

    Jakarta, Jakarta, Indonesia Nityo Infotech Indonesia Full time

    Job Title: Strategic Delivery CoachLocation: Jakarta Selatan (Hybrid)Department: Project Management / TransformationEmployment Type: 1-Year Contract (Extendable)About the RoleWe are seeking an experienced Strategic Delivery Coach to support the execution and delivery of strategic initiatives within a leading life insurance company. The ideal candidate will...

  • Technical Delivery Manager

    1 week ago

    Jakarta, Jakarta, Indonesia Nityo Infotech Indonesia Full time

    Key Responsibilities:• Lead end-to-end delivery of technical projects, ensuring scope, timelines, and quality standards are met.• Collaborate with stakeholders including product owners, architects, engineering teams, and business leaders.• Define delivery plans, resource allocation, and risk mitigation strategies.• Monitor project progress using...

  • Client Delivery Manager

    2 weeks ago

    Jakarta, Jakarta, Indonesia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Managed...

  • IT Service Delivery

    2 weeks ago

    Jakarta, Jakarta, Indonesia AXA Full time $50,000 - $150,000 per year

    - Good communication skills both verbal and writing with the ability to discuss issues with users. - Good Project Management skill - Knowledge in IT network/infrastructure is an advantage - Good teamwork and adaptability with others - Experience IT operation and service delivery or PM - With 3 – 4 years of experience • Dynamic working environment •...

  • IT Service Delivery

    1 week ago

    Jakarta, Jakarta, Indonesia AXA Full time

    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting...

  • IT Service Delivery

    5 days ago

    Jakarta, Jakarta, Indonesia AXA Full time

    • Dynamic working environment • Comprehensive learning and development program • Opportunity for international working assignment • Competitive remuneration package • Interesting employee engagement program· Organize and direct all activities related to IT Infrastructureprojects· Prepare budget approval paper for Infrastructure project andpresent...

  • IT Service Delivery

    4 days ago

    Jakarta, Jakarta, Indonesia AXA Full time

    • Dynamic working environment • Comprehensive learning and development program • Opportunity for international working assignment • Competitive remuneration package • Interesting employee engagement program- Good communication skills both verbal and writing with the ability to discuss issues with users. - Good Project Management skill - Knowledge...

  • IT Service Delivery

    2 days ago

    Jakarta, Jakarta, Indonesia AXA Full time

    At AXA, we support millions of people around the world by protecting them, their families, belongings, assets, businesses and their future. Present in 64 countries, AXA's 166,000 employees and exclusive distributors provide their expertise in support of 103 million customers through four core business activities\: Property & Casualty Insurance; Life &...