Customer Service Specialist

6 days ago

Jakarta, Jakarta, Indonesia Binance Full time

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

  • Handle high amounts of chats from Binance VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives.
  • Identify and evaluate customers' needs to deliver satisfaction.
  • Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
  • Provide service excellence so as to develop and maintain VIP customer loyalty.
  • Analyze and report product malfunctions.
  • Gather user's feedback and suggestions and share with relevant business units/departments.
  • Handle any other ad hoc tasks assigned by the supervisor.

Requirements

  • Minimum of 3+ years' experience in customer service, preferably in crypto, finance or e-commence industry.
  • Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
  • Ability to work under pressure in a fast-paced environment.
  • Passionate for the customer service industry and can accept to work under different shifts.
  • Familiarity with both spot and derivatives trading is a plus.
  • Confident, articulate, multitasking, hardworking and passionate.
  • Ability to exceed customer expectations.

Why Binance

  • Shape the future with the world's leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization with a flat structure
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our
Candidate Privacy Notice
.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Service Specialist

    2 weeks ago

    Jakarta, Jakarta, Indonesia Joymaker Interactive Full time 2,000,000 - 4,000,000 per year

    Company DescriptionHuanle Entertainment (Shanghai) Technology Co., Ltd., or Joy You in short, is a game developer and publisher that aims to bring joy to players worldwide. Established in 2009, we specialize in action genre, MMOs, and RPGs, and have developed many fantastic games, including Food vs. Mice, Arcade Game: Three Kingdoms, Dragon Nest, and...

  • Customer Service Specialist

    1 week ago

    Jakarta, Jakarta, Indonesia Radikari Full time

    Company DescriptionEstablished in 2014, PT Rajawali Berdikari Indonesia (Radikari) is a leading managed service provider specializing in Business Process Outsourcing (BPO), Labor Supply Services, Man Power Outsourcing (MPO), and Transactional Process Outsourcing (TPO). The company delivers innovative solutions to clients across diverse industries, including...

  • Customer Service Specialist

    6 days ago

    Jakarta, Jakarta, Indonesia Coway Indonesia Full time

    Kami Sedang Mencari: Coway Service Specialist– Coway Indonesia(Area Jakarta Barat , Jakarta Pusat & Tangerang)Gambaran PeranSebagai Coway Service Specialist, Anda akan menangani layanan pelanggan sekaligus melakukan kunjungan pemeliharaan langsung ke lokasi. Termasuk melakukan kunjungandoor to dooruntuk memberikan layanan pemeliharaan rutin terjadwal...

  • Lowongan Kerja Customer Service

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT AJAIB TTX Solusi (jakarta) Full time 4,000,000 - 8,000,000 per year

    Info Terbaru Lowongan Kerja Customer Service CRM Specialist Jakarta Desember 2025 di Ajaib. Salam Sukses buat pengunjung setia yang sedang membutuhkan pekerjaan. Semoga tidak putus asa untuk mencari pekerjaan yang pas dengan spesialisasi Anda. Memang kadang mencari pekerjaan yang cocok sangatlah sulit di tahun 2025 ini. Pada kesempatan ini admin akan...

  • Customer Service Specialist

    1 week ago

    Jakarta, Jakarta, Indonesia PT Impack Pratama Industri Tbk Full time

    What We're Looking For:Diploma/Bachelor's degree in any field.Minimum 2 years of experience in online customer service or similar role.Excellent communication and problem-solving skills.Familiar with chatbot systems or digital customer platforms.Detail-oriented, proactive, and customer-focused.What You'll Do:Respond to customer inquiries through chat,...

  • Customer Product Specialist

    2 weeks ago

    Jakarta, Jakarta, Indonesia Xendit Full time $30,000 - $60,000 per year

    Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform...

  • Service Quality Specialist

    6 days ago

    Jakarta, Jakarta, Indonesia PT Central Mega Kencana Full time

    PT Central Mega Kencana is looking for a dedicated and detail-oriented Service Quality Specialist to monitor, evaluate, and enhance the quality of customer service across our retail stores. This role ensures that all service activities meet company standards and contribute to an exceptional customer experience.Responsibilities:Monitor and evaluate customer...

  • Customer Product Specialist

    2 weeks ago

    Jakarta, Jakarta, Indonesia Xendit Full time 10,000,000 - 20,000,000 per year

    Xenditprovides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform...

  • Customer Service Specialist

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT. Indonesia Fintopia Technology Full time 4,000,000 - 8,000,000 per year

    Kualifikasi Minimum & Persyaratan Pendidikan:Memiliki pengalaman kerja minimal 1 tahun di bidang Call Center atau Customer Service.Pendidikan minimal Diploma (D3) dari semua jurusan.Memiliki kemampuan komunikasi verbal yang baik serta keterampilan interpersonal yang kuat.Mampu mengoperasikan komputer dan perangkat lunak dasar perkantoran, serta memiliki...

  • Customer Service Partner Specialist

    2 weeks ago

    Jakarta, Jakarta, Indonesia TP Full time ฿38,000 per year

    Teleperformance Thailand is seeking enthusiasticIndonesian-speaking professionalsto join our dynamic Customer Service team What You'll Do• Deliver world-class customer support• Manage inquiries with professionalism• Ensure smooth and positive service experiencesWorking Hours: 8:00 AM – 5:00 PM (Monday–Saturday, 5-day rotation)Salary: Up to ...