Service Quality Specialist

4 days ago

Jakarta, Jakarta, Indonesia PT Central Mega Kencana Full time

PT Central Mega Kencana is looking for a dedicated and detail-oriented Service Quality Specialist to monitor, evaluate, and enhance the quality of customer service across our retail stores. This role ensures that all service activities meet company standards and contribute to an exceptional customer experience.

Responsibilities:

  • Monitor and evaluate customer service performance across store operations.
  • Check and ensure staff grooming standards are consistently implemented in accordance with company guidelines.
  • Review and ensure the implementation of store service-related Standard Operating Procedures (SOPs).
  • Identify service gaps and provide recommendations for continuous improvement.
  • Support stores in maintaining and improving service quality in line with company policies.
  • Analyze service-related issues and deliver actionable insights to improve customer satisfaction.
  • Collaborate with store teams to drive service excellence initiatives.

What We're Looking For:

  • Bachelor's Degree in any major.
  • Minimum 2 years of experience in hospitality or retail, preferably in quality assurance or continuous improvement.
  • Strong analytical and problem-solving skills to address service-related challenges.
  • Excellent communication and interpersonal abilities for effective cross-functional collaboration.
  • Ability to excel in a fast-paced, dynamic environment and adapt to shifting business needs.
  • Passion for delivering outstanding customer experiences and ensuring service excellence.
  • Proficiency in English, written and verbal (Mandatory).

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