Travel Experience Counselor II

7 days ago

Jakarta, Jakarta, Indonesia Carlson Wagonlit Travel (CWT) Full time 1,200,000 - 2,400,000 per year

Main Responsibilities:

·       Work together with the team(s) in achieving service levels and processing travelers'/travel arrangers' requests whenever necessary or required by the volume of requests

·       To process the work received in a timely manner and in full compliance with CWT standards including but not limited to use of GDS scripts, queues, ID data requirements, etc.

·       Provide consultancy on every aspects of travel requirement i.e. document and visa arrangement, insurance policy, etc. which comply to travel policy

·       Provide suitable recommendations of routing and ticketing to clients with lowest logical airfares (LLA) policy, to reserve and issue the tickets

·       Reply to all queries within the given time frame

·    Build and maintain good client relationships

·       Working hours to include weekend and/or Public holiday (shifting) which will be different with regular team

Qualifications:

 

Experience & education:

·       Experience

o   Minimum of 3 years of experience in a similar position

o   Having experience in TMC will be an advantage

o   Experience in using GDS like Sabre and Amadeus 

o   Has knowledge and experience in ticketing such as issuing tickets, reissuance, refund, and issuing hotel vouchers

o   Flexible in schedule (night shift/ weekend/ public holiday) 

o   Preferably male

·       Languages

o   English fluent in both written and verbal communication

·       Knowledge, skills and abilities (KSAs)

o   Diploma in any discipline or equivalent

o   IATA certification an added advantage

o   Excellent knowledge of reservation systems (GDS) – preferably Sabre, IATA fares and ticketing

o   Good command of MS Office and Excel

o   Good attitude and interpersonal skills

o   Demonstrate pro-active and "can do" solution driven approach

o   Attentive to detail

o   Ability to work as a team

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