System Operations

6 days ago

Jakarta, Jakarta, Indonesia PT Adecco Personnel Indonesia Full time $30,000 - $60,000 per year

ADECCO INDONESIA - Junior System Operations - South Jakarta - We Are Hiring

Positions : Junior System Operations

Placement : E-Wallet Company

Working Location : South Jakarta

Employee Status : 1 year contract under Adecco Indonesia.

Tech Stack : Java, CI/CD, SQL, Dbeaver, Bigquerry, Postman, Power BI

Adecco is assisting one of well-known E-Wallet company in hiring System Operation role. We are looking for a proactive system operations role with following details:

Key Responsibilities :

  • Review, improve, and document operational processes through updated SOPs
  • Maintain accurate and organized data administration within the department
  • Coordinated with cross functional teams to ensure smooth task execution
  • Manage and respond to service requests or incidents from internal channels
  • Monitor system operations, identify anomalies, and escalate issues as needed
  • Support the creation of service catalogs, SLAs, and knowledge bases.
  • Conduct analysis on recurring incidents and propose preventive actions.
  • Collaborate with monitoring and product teams for issue resolution
  • Contribute to fraud detection by analyzing transactions and customer patterns
  • Participate in incident postmorterm and fraud review sessions.
  • Support KYC validation, compliance review, and partner performance checks.
  • Provide and validate data request while ensuring data governance compliance.
  • Assist in system integration with partners, including testing and deployment.
  • Support automation initiatives to streamline manual operational processes
  • Prepare regular reports on incidents, services, data, and system performance.

Requirements:

  • Bachelor's degree in any field (preferably management or informatics)
  • Proficient in windows/linux OS and Microsoft office tools.
  • Familiar with SQL, Database tools (Dbeaver, Bigquerry, and API Clients (Postman).
  • Basic experiences with java IDEs, monitoring tools, BI tools (Power BI)
  • Understanding of cloud environment, CI/CD and system architecture.
  • Knowledge of IT Service Management, ITIL, ISO 27001 / 27701, data privacy regulations.
  • Strong Data Analysis, pattern recognition, and administrative skills.
  • Good Communication and business process understanding
  • Basic Programming and algorithm knowledge.

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