Business Analyst

6 days ago

Denpasar, Bali, Indonesia Bookandlink (PT Surya Jagat Mandiri) Full time 120,000 - 180,000 per year

PT. Tripla Bookandlink Indonesia as a representative for is a Japan-based IT company that provides DX solutions to accommodation facilities across Japan and the APAC region. Our services are designed to maximize direct bookings through official hotel websites, and include:

● Tripla Book: Our proprietary booking engine

● Tripla Bot: An AI-powered chatbot to assist guests with pre- and post-booking inquiries

● Tripla Connect: A CRM and marketing automation tool tailored for hotels

● Tripla Boost: A distribution tool for advertising and metasearch connectivity

Tripla was listed on the Tokyo Stock Exchange Growth Market in November 2022 and currently operates in 8 countries, including Japan, Taiwan, and Indonesia. As we accelerate our growth, we are seeking a Business Analyst to drive data utilization and empower decision-making across the organization.

Role of Customer Engagement Department

The Customer Engagement Department (CE Department) consists of several teams, including onboarding, technical support, customer success, business intelligence, and project management. Externally, the department ensures the smooth onboarding and ongoing success of accommodation facilities. Internally, it plays a key role in promoting data-driven management through KPI tracking and data analysis.

Role of the Business Analyst

As a Business Analyst in the Business Intelligence Group, you will serve as an individual contributor, responsible for driving the practical use of data across both internal and external stakeholders. You will work closely with executives and cross-functional teams to analyze data, generate insights, and support strategic and operational decisions.

Key Responsibilites

·       Extract, process, visualize, and analyze data related to internal KPI management

·       Create dashboards and reports using BigQuery, SQL, and BI tools such as Looker

·       Improve data pipelines and infrastructure to enhance internal efficiency and automation

·       Support data design and operations for our customer-facing dashboard service, tripla Analytics

·       Collaborate with other departments to identify challenges and support data-driven initiatives

Ideal Candidate Profile

We are looking for a team player who is eager to grow with a fast-moving organization like tripla. The ideal candidate will:

·       Demonstrate strong commitment to goals, deadlines, and results

·       Possess the skills necessary to consistently deliver high-quality outcomes

·       Take initiative in running the PDCA (Plan-Do-Check-Act) cycle

·       Think strategically and analytically, making judgments based on data

·       Actively listen to stakeholders and accurately grasp their intentions

·       Communicate clearly and effectively across all levels of the organization

·       Show strong motivation to learn and improve

·       Welcome change, challenges, and pressure as growth opportunities

·       Embrace diversity and build trust-based relationships with team members

Requirements

Experience & Education

·       Minimum of 3 years of professional experience in business intelligence or data analysis

·       Bachelor's degree from a four-year university

·       Business-level English proficiency (reading, writing, speaking)

Business Skills

·       Strong analytical and problem-solving skills

·       Excellent communication and stakeholder management skills

·       Documentation and presentation creation skills

·       Ability to understand business structure and extract actionable insights from data

Technical Skills

·       Proficiency in SQL for data extraction and transformation

·       Experience using BI tools (e.g., Looker, Tableau) for visualization and reporting

·       Hands-on experience with DWH environments such as BigQuery

·       Advanced skills in Microsoft Office (Word, Excel, PowerPoint)

·       Familiarity with project management tools (e.g., Backlog)

·       Basic understanding of APIs and cloud services

Preferred Qualifications

·       Knowledge or experience in statistics, big data, machine learning, Python/R

·       Experience in launching or driving new business initiatives

·       Familiarity with workflow automation and tools (e.g., RPA)

·       Experience or knowledge of SaaS, travel, or hospitality tech industries

Benefits :

·       Monthly Salary

·       Health insurance (BPJS Ketenagakerjaan & BPJS Kesehatan)

·       Laptop

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