Account Manager
22 hours ago
Company Description
PT DCI Indonesia Tbk (DCI) is a leading provider of carrier-neutral and global-standard data center infrastructure services in Indonesia, ensuring 100% uptime availability. Utilizing state-of-the-art equipment and globally recognized operating standards, DCI supports mission-critical assets for financial institutions, network service providers, e-commerce platforms, cloud service providers, and enterprises. With a commitment to reliability, the company emphasizes robust operational processes to maintain a stable and consistent SLA. DCI operates seven data centers across Cibitung, Karawang, and Jakarta, with a significant total potential power capacity nearing 1,000 megawatts (MW).
Role Description
The Account Manager is a full-time, on-site role based in Jakarta, Indonesia. The role involves managing client relationships, addressing their needs, and ensuring customer satisfaction. The Account Manager will collaborate with internal teams to develop tailored solutions, oversee contract negotiations, monitor account performance, generate reports, and identify opportunities to enhance services. This role also entails maintaining a strong understanding of DCI's data center offerings to effectively represent the organization to clients and stakeholders.
Qualifications
- Relationship management, communication, and problem-solving skills to build and maintain strong client connections.
- Knowledge of data center services, infrastructure, and technical solutions to effectively address client requirements.
- Ability to analyze client requirements and develop customized solutions tailored to their needs.
- Negotiation, presentation, and sales skills, along with the ability to identify business growth opportunities.
- Proficiency in relevant software tools for reporting, record-keeping, and customer relationship management (CRM).
- Fluency in English and Indonesian is required.
- Bachelor's degree in Business, IT, Marketing, or relevant fields.
- Experience in the data center, IT, or technology sector is a plus.
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