Quality Manager

3 days ago

Jakarta, Jakarta, Indonesia SEVEN Retail Full time

Build, lead, and institutionalize the Sparks Quality Management System (QMS) across centers.

Job Description

- Design and enforce Sparks Quality Standards (academic, service, facility, safety, compliance).
- Govern standardization & continuous improvement process.
- Lead internal audit program and QA/QC team.
- Review findings, manage root cause analysis, and ensure CAPA closure.
- Chair monthly "Quality Review Meeting" with stakeholders.
- Integrate Quality KPIs into Operations, L&D, and Facility dashboards.
- Liaise with L&D for retraining and with Expansion for pre-launch readiness check.

Requirements

- Bachelor's degree in Business, Education Management, or Industrial Engineering.
- 6–10 years of experience in quality, compliance, or operations audit (preferably in education, retail, or hospitality networks).
- Strong analytical, communication, and leadership skills.
- Familiar with ISO-based or internal QMS frameworks.

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