Account Management

7 hours ago

Jakarta, Jakarta, Indonesia PowerCred Full time

Role Overview:

We are looking for an
Account Manager
who is commercially minded, detail-oriented, and proactive in managing client relationships. This role is critical in
maintaining existing customer accounts
, ensuring
customer satisfaction
,
timely collections
, and identifying opportunities for
upsell and cross-sell
across our product suite.

Key Responsibilities

Customer & Account Management

  • Manage and own a portfolio of
    existing B2B customers
  • Act as the main point of contact for clients post-sales
  • Build strong, long-term relationships with key stakeholders
  • Ensure smooth onboarding, adoption, and ongoing usage of the platform

Revenue Retention & Growth

  • Ensure
    contract renewals
    and prevent churn
  • Proactively identify
    upsell and cross-sell opportunities
  • Work closely with Sales and Product teams to expand account value
  • Monitor account health, usage trends, and customer satisfaction

Collections & Commercial Ownership

  • Ensure
    timely invoicing and collections
  • Follow up with clients on outstanding payments in a professional manner
  • Coordinate internally to resolve billing or commercial issues quickly
  • Maintain accurate records of contracts, billing, and payment status

Client Success & Coordination

  • Understand client business needs and align them with product capabilities
  • Coordinate with internal teams (Sales, Tech, Product, Finance) to resolve issues
  • Act as the voice of the customer internally

Requirements

  • Prior 3-5 years experience in
    B2B SaaS, Fintech, or Technology services
  • Strong experience managing
    existing customer accounts
  • Comfortable handling
    commercial discussions
    , including renewals and collections
  • Strong communication and relationship management skills
  • Organized, proactive, and able to manage multiple accounts independently

Good to have

  • Experience with
    fintech products
    (e.g. verification, compliance, data, payments, lending)
  • Experience working with
    mid-market or enterprise clients
  • Background in
    Customer Success, Account Management, or Relationship Management
  • Exposure to
    upselling / cross-selling
    in a SaaS environment

What success looks like

  • High customer retention and satisfaction
  • On-time collections and clean account management
  • Increased revenue from existing customers through upsell and cross-sell
  • Strong trust and long-term relationships with clients

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