Customer Care

1 week ago

Tangerang, Banten, Indonesia PT GADAI JADI BERKAH Full time 2,000,000 - 3,000,000 per year

Raja Gadai adalah perusahaan penyedia jasa keuangan dan gadai yang terdaftar dan diawasi oleh OJK serta sudah memiliki lebih dari 650 cabang di wilayah Jawa, Bali dan Lampung, sedang mencari kandidat Staff Customer Care berbakat untuk bergabung dengan tim kami. Kandidat yang ideal akan menggabungkan pengalaman dengan keahlian teknis untuk bersama memelihara dan mengembangkan aset perusahaan.

Mari bergabung bersama Kami

Tugas & Tanggung Jawab :

  • Menjawab pertanyaan dan permintaan pelanggan melalui telepon, email, chat, atau media sosial.
  • Menyelesaikan masalah dan keluhan pelanggan dengan cepat dan efektif.
  • Memberikan informasi lokasi outlet yang akurat dan up-to-date kepada pelanggan.
  • Mengelola laporan data pelanggan untuk analisis dan evaluasi.
  • Membangun hubungan baik dengan pelanggan melalui komunikasi yang efektif.
  • Mengidentifikasi kebutuhan pelanggan dan memberikan solusi yang tepat.
  • Menganalisa data untuk meningkatkan kinerja dan kepuasan pelanggan.

Kualifikasi :

  • Pendidikan Min SMA/K Atau D3/S1

  • IPK minimal 2.75

  • Pengalaman minimal 1 tahun sebagai Customer Service / Sales (nilai plus)
  • Kemampuan berkomunikasi dengan sopan, baik dan tidak pasif.
  • Good Attitude / Berpenampilan baik
  • Memiliki integritas, tanggung jawab tinggi, akurat, dan disiplin.
  • Berorientasi pada pelanggan, follow up (customer-oriented) dan kemampuan fast respons atau beradaptasi dengan berbagai tipe karakter pelanggan.
  • Pengetahuan yang baik tentang kemampuan komputerisasi umum
  • Cepat Belajar

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