Asst. Manager

4 days ago

Kuta Untara Bali, Indonesia SHISHI IZAKAYA LOUNGE & NIGHTCLUB - THE FORGE GASTROPUB - MALVERDE TEQUILERIA - BULLDOG MANAGEMENT Full time 9,000,000 - 12,000,000 per year

Asst. Manager - Service at The Forge is responsible for overseeing daily service operations to ensure exceptional guest experiences. This role involves supervising and developing service staff, maintaining high service standards, and managing guest interactions to enhance satisfaction. The Service Manager drives operational efficiency, fosters a positive work culture, and ensures compliance with company policies and safety regulations.

Key Responsibilities

  • Lead, train, and motivate service staff to deliver consistent, high-quality service.
  • Monitor dining areas to ensure seating availability, service efficiency, and guest well-being.
  • Handle guest feedback and resolve issues promptly and professionally.
  • Maintain in-depth knowledge of the menu and provide guidance to staff and guests.
  • Collaborate with the Kitchen and Restaurant Manager to optimize operations and revenue.
  • Ensure compliance with safety, security, and hygiene standards.
  • Build strong guest relationships to promote loyalty and repeat business.
  • Perform opening and closing duties, including setup, inspections, and reporting.

Requirements

  • Proven experience in hospitality service management or supervisory role.
  • Strong leadership, communication, and problem-solving skills.
  • Professional demeanor with the ability to engage confidently with guests in English.
  • Flexibility to adapt to operational needs and business demands.
  • Commitment to delivering outstanding guest service and maintaining brand standards.

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