Guest Service Associate

6 days ago

Jakarta, Jakarta, Indonesia Marriott International Full time 20,000,000 - 40,000,000 per year

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationSheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia, 12240

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Services Manager

    6 days ago

    Jakarta, Jakarta, Indonesia Marriott International, Inc Full time 120,000,000 - 180,000,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationLe Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality...

  • Guest Experience Expert

    3 days ago

    Jakarta, Jakarta, Indonesia d-b172-40c0-8b86-3d95ab1bd6ba Full time 20,000,000 - 40,000,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth...

  • Guest Experience Expert

    5 days ago

    Jakarta, Jakarta, Indonesia Marriott International Full time 120,000,000 - 240,000,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationLe Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience...

  • Guest Service Center Agent

    6 days ago

    Jakarta, Jakarta, Indonesia Mandarin Oriental Full time $7,500 - $15,000 per year

    Guest Service Centre AgentMandarin Oriental Jakarta is looking for a Guest Service Centre Agent to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin...

  • Guest Service Center Agent

    6 days ago

    Jakarta, Jakarta, Indonesia Mandarin Oriental Hotel Group Full time 50,000,000 - 80,000,000 per year

    Guest Service Centre AgentMandarin Oriental Jakarta is looking for a Guest Service Centre Agent to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin...

  • Guest Service Center Agent

    6 days ago

    Jakarta, Jakarta, Indonesia Conservatorium Hotel Full time 25,000,000 - 35,000,000 per year

    Guest Service Center Agent (DAY/Night)JR-04230RoomsFull timeTemporaryMandarin Oriental, JakartaGuest Service Centre AgentMandarin Oriental Jakarta is looking for a Guest Service Centre Agent to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do...

  • F&B Service Expert25168809

    5 days ago

    Jakarta, Jakarta, Indonesia Fairfield by Marriott Full time 1,200,000 - 2,400,000 per year

    POSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal....

  • Guest Experience Expert

    5 days ago

    Jakarta, Jakarta, Indonesia Le Méridien Full time 15,000,000 - 25,000,000 per year

    POSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...

  • Guest Relations Officer

    6 days ago

    Jakarta, Jakarta, Indonesia PT Putragaya Wahana Full time 30,000,000 - 50,000,000 per year

    Responsibilities :Guest InteractionWelcome guests upon arrival and ensure they feel valued and respectedProvide information about facilities, services, and local attractionsMaintain a professional appearance and demeanor at all timesCustomer ServiceRespond to guest inquiries promptly and professionally via phone, email, or in personResolve complaints or...

  • Guest Relations Manager

    6 days ago

    Jakarta, Jakarta, Indonesia ServiceABLE Full time 10,000,000 - 13,000,000 per year

    Guest Relations & Community ManagerLocation:JakartaIndustry:Premium Restaurant & BarOverviewWe are looking for a dynamic, guest-focused Guest Relations & Community Manager to create exceptional, memorable experiences for all visitors. This role plays a key part in ensuring smooth floor operations, building strong guest relationships, and maintaining the...