Loss Adjuster

The Role

Reporting to the head of Natural Resources Division, the Loss Adjuster (Natural Resources) investigates insurance claims on behalf of the insurer. Upon receiving claim instructions, your primary responsibility will be to investigate the loss and assess whether the damage or loss falls under the insurance policy's coverage.

Key Responsibilities

• To carry out survey/inspection of damages particular occurring within the Natural Resources industries to ascertain, nature, circumstances and extent of damage sustained.
• To prepare concise, comprehensive reports in a timely manner, adhering to the guidelines set out by the company.
• To be available for surveys outside regular working hours, including weekends and public holidays as and when required.

Required Skills

• MUST be eligible to work in Indonesia without sponsorship / be an Indonesian citizen
• Minimum three (3) year loss adjusting experience
• Possess previous experience in a Natural Resources industry (Oil & Gas, Power, Mining, Renewables) or exposure during loss adjusting.
• Candidate possesses a degree (at least Bachelors) in Engineering, preferably from overseas university (degree taught in English)
• Possess in depth understanding of Natural Resources industry operations, including oil and gas infrastructure and/or power generation facilities and/or mining and/or renewable energy systems
• Prepared to work as a team, willing to travel throughout Indonesia particularly in remote area and work in flexi-time hours.
• Computer Literate, willing to work under tight deadline and adapt to desk-bound and remote working scheme.
• Possess excellent interpersonal and communication skills, self-motivated, dynamic, and proactive.

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Our
Natural Resources
division is a leading international loss adjusting team, specialising in resolving physical damage and business interruption losses from major insured incidents in the natural resources industry. Our dedicated experts are committed to driving prompt and fair settlement of claims while actively supporting global efforts towards achieving a net-zero world.

Expertise you can trust - for more information, please visit

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance

for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
  We all have a role to play in Charles Taylor's growth and overall success.
• Agility (We learn, evolve and adapt quickly)

We anticipate, prepare for and adapt to change; it's how we stay competitive.
- Care (We are compassionate and human)
We are approachable and genuinely interested in others.
- Collaboration (We are one)
- We are unique but united in our work.
- Integrity (We do the right thing)
- At all times, we act with responsibility and respect.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.

We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.