Quality Control

6 days ago

Tangerang, Banten, Indonesia PT Abadi Sejahtera Finansindo (Head Office) Full time 8,000,000 - 12,000,000 per year

Key Responsibilities:

  • Conduct quality control on telemarketing, collection, and customer service interactions.
  • Evaluate agents' adherence to scripts, communication ethics, and company policies.
  • Prepare evaluation reports and provide recommendations for quality improvement.
  • Deliver feedback and training to operational teams to enhance performance.
  • Ensure all activities comply with company standards and OJK/AFPI regulations.
  • Coordinate with QA, compliance, and training teams for follow-up actions.

Qualifications:

  • Minimum Diploma/Bachelor's degree in Communication, Management, or related fields.
  • At least 1 year of experience as a QC in a call center or fintech lending company.
  • Detail-oriented, objective, and strong analytical skills.
  • Familiar with monitoring tools and CRM systems.
  • Understanding of OJK/AFPI regulations is a plus.

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