Guest Relations Officer

4 days ago

Kabupaten Badung, Bali, Indonesia PT Chiringuito Del Kabron (El Kabron Bali) Full time
Job description

We are looking for a Guest Relations Officer who will create memorable guest experiences with genuine warmth, attention to detail, and proactive service.

Requirements:

  1. Minimum 1–2 years of experience as GRO, Guest Relations, or Front Office in hospitality, beach club, or luxury property.

  2. Excellent communication skills in English (additional languages are a plus).

  3. Confident, warm, and engaging personality.

  4. Ability to handle VIP guests with professionalism and care.

  5. Strong organizational and multitasking skills.

  6. Tech-savvy (knowledge of reservation systems, POS, and guest apps is an advantage).

  7. Flexible with working hours, including weekends and holidays.

  8. Well-groomed with a professional appearance.

Qualifications:

  1. Passionate about delivering exceptional guest service.

  2. Problem-solving mindset with a calm approach under pressure.

  3. Team player with a positive attitude.

  4. Strong attention to detail and the ability to remember guest preferences.

  5. Open-minded and culturally sensitive, ensuring all guests feel welcomed and valued.

  6. Able to work in a fast-paced environment while maintaining composure and high service standards.

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