Network Operations Center

7 days ago

Jakarta, Jakarta, Indonesia Protergo Full time 40,000,000 - 80,000,000 per year

About Protergo Cyber-Security:

We are Indonesia's leading cyber-security company, specializing in both Blue Team (Defense) and Red Team (Attack) services. Founded by an experienced team of cyber-security experts and fully incorporated in Indonesia, we have an in-depth understanding of the nation's cyber-security landscape.

Job Description

  • Monitoring networking connection 24/7 for Branch, Head Office and Data Center
  • Monitoring and reporting any issue with critical environments in networking, security and server systems.
  • Manage, coordinating and communicating all maintenance networking events to related users
  • Manage networking device such as router, switch and server device into monitoring tools
  • Create ticket problem if have incident connection and communicated to related users
  • First layer troubleshooting if having connection failure (e.g check device networking)
  • Escalation to provider for troubleshooting physical connection
  • Feedback to related user for follow up closing ticketing problem
  • Create reporting SLA link connection

Qualifications

  • Bachelor of Information Technology or related education IT
  • The willingness to shifting working
  • The willingness to communicate and work in team environment
  • Having knowledge of basic network routing and switching concept
  • Having knowledge about basic skills IT networking such as IP address and protocol network
  • Experience with networking device e.g Cisco, Juniper and Mikrotik (customized requirement of client)
  • Experience using NMS tools such as PRTG, Nagios and other NMS tools
  • A basics knowledge about server environment and virtualization concepts
  • Good reporting documents
  • Having certification CCNA or MTCNA is a plus

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