Platform Tech Support

1 week ago


Jakarta, Jakarta, Indonesia ISMAYA GROUP Full time

Job Responsibilities:

  • Platform Tech Support responsible for ensuring smooth operation, troubleshooting, and continuous improvement of internal platforms and systems. This role involves direct collaboration with users, cross-functional teams, and external vendors to resolve technical issues, develop support tools, and contribute to platform stability and performance.

Job Requirements:

  • Proven work experience as a Platform Engineer, IT Tech Support, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Good understanding and being able to implement logic programming
  • Ability to diagnose and troubleshoot technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Work experience in the FnB industry is a plus

Other Notes:

  • Technical proficiency in Windows / Unix operating system
  • Proficiency in logic programming & business process flow
  • API & platform technology with troubleshoot knowledge
  • Query knowledge in postgreSQL or other database engine
  • Cloud service technology (troubleshoot knowledge is a plus


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