Senior Account Management Manager

5 days ago

Jakarta, Jakarta, Indonesia Kredivo Group Full time 9,000,000 - 12,000,000 per year

Kredivo is a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card.

To continue our success story, we are looking for a Senior Account Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo's platform effectively and maximizing on our robust features to guarantee they get the most value.

Job Description :

  • Managing & growing an account management team for Kredivo merchants that are located in the East of Indonesia.
  • Monitoring score cards, developing and executing strategies & exceeding sales targets for the team as assigned.
  • Work closely with internal teams (e.g. sales, marketing, risk, product, etc) to ensure merchant needs are met.
  • Building strong relationships with the key account merchants & partners (brand & distributor) at the assigned area.
  • Explore new opportunities by creating event activation & analysing new area for expansion.

Requirements :

  • Minimum Bachelor Degree of Management, Business Administration or related field.
  • Minimum 3-5 years of experiences in managing merchants relation.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Demonstrated ability to think strategically and develop actionable plans.
  • Proficient in Microsoft Office and CRM software.

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