English Customer Service

About the role This is a full-time position based in Surakarta, Central Java, where you will be providing live chat support in English to customers in the North American market (Canada and the United States). As an English Live Chat agent, you will be the primary point of contact for customers, responding to their inquiries, troubleshooting issues, and...

OverviewWe are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer...

OverviewWe are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer...

We're Hiring: English Customer Service Representatives - Surakarta Site(Full-time | Permanent Night Shift)Are you a fresh graduate eager to start your career or an experienced customer service professional looking for your next challenge? Join us as an English Customer Service Representative in our Yogyakarta site This is a permanent night shift role,...

What You'll Do:Chat with customers and solve their questions in marketplace with care.Handle basic technical issues (we provide scripts).Escalate important matters when needed.Hit performance goals (we'll help you get there)Be part of an International supportive and high-energy team Handling Live Chat Customer ServiceWhat We're Looking For:Minimum ...

Job DescriptionJob description:Manage, monitor SBR level and team performance against established KPIs and utilize the performance data to drive positive change in areas such as CSAT, Productivity, Quality, and Contact RateAnalyze data to identify trends and make recommendations for process/product/policy improvements to improve customer...

QualificationMinimum D3 or bachelor's degree from all majors.Good written and verbal communication skills in English (Will be tested during the recruitment process)fresh graduates are welcome to applyFlexible for SHIFTING schedule and changes along with inStrong problem-solving skills and demonstrated multi-task capabilities.Preferably to have a typing speed...

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and...

Deskripsi Pekerjaan:Mengidentifikasi titik-titik masalah dalam pengalaman pelanggan selama proses pengiriman produk perusahaan, menyusun rencana perbaikan, dan mendorong penyelesaian masalah.Menstandarisasi operasi layanan pelanggan di kantor pusat nasional dan kantor regional, serta mendorong penerapan kerja layanan pelanggan yang sesuai standar.Sesuai...

ResponsibilitiesProvide timely support to customers through available communication channels (email and chat)Identify and escalate priority issues through proper channels.Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.Meet all key performance indicators set by the company and...