guest experience

1 day ago


West Jakarta Jakarta, Indonesia PT. Harapan Graha Niaga Full time
1. OTA Management
  • Mengelola listing di Airbnb, , Agoda,
  • Update harga, foto, kalender, dan deskripsi
  • Memberikan tanggapan dan respond yang baik kepada tamu
2. Guest Handling
  • Membalas chat tamu secara cepat & profesional (Bahasa Inggris dasar diperlukan)
  • Memberikan info check-in/check-out dan panduan yang jelas
  • Menangani komplain tamu dan memberikan solusi cepat
  • Menjaga rating & review tetap tinggi
3. On-Site Operations
  • Memastikan unit siap sebelum tamu masuk
  • Bertemu tamu bila perlu untuk serah-terima
  • Koordinasi dengan housekeeping & teknisi
  • Mengecek akses card, kunci, mailbox, dan perlengkapan lain
4. Daily Coordination
  • Monitoring stok amenity & perlengkapan unit
  • Melakukan pengecekan ringan: AC, air, lampu, wifi
  • Membuat laporan singkat harian/weekly: occupancy & review
  • Menjaga standar kebersihan & kualitas unit


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