Guest Experiement Manager

5 days ago


Cisarua West Java, Indonesia Taman Safari Indonesia Full time $40,000 - $50,000 per year
  • Develop and manage guest experience experiments, from concept to execution, to test new service models, technologies, or engagement strategies.
  • Collaborate with cross-functional teams (marketing, operations, sales, fnb, etc.) to design experiments aligned with brand goals.
  • Prototype new guest touchpoints (e.g., check-in processes, personalized services, survailance, aftersales experience, etc).
  • Collect and analyze guest feedback, operational data, and experiment results to evaluate impact.
  • Identify trends and insights to guide future guest experience innovations.
  • Report experiment outcomes and make data-driven recommendations for scaling or iterating initiatives.
  • Ensure experiments are seamlessly integrated into ongoing operations without disrupting guest satisfaction.
  • Train front-line teams to execute and adapt new experience concepts.
  • Maintain high service quality and guest satisfaction metrics throughout all test phases.
  • Work closely with guest relations, product, and digital teams to ensure consistency in the guest journey.
  • Act as a change champion to foster a culture of innovation within guest-facing teams.


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