Guest Experiement Manager
5 days ago
- Develop and manage guest experience experiments, from concept to execution, to test new service models, technologies, or engagement strategies.
- Collaborate with cross-functional teams (marketing, operations, sales, fnb, etc.) to design experiments aligned with brand goals.
- Prototype new guest touchpoints (e.g., check-in processes, personalized services, survailance, aftersales experience, etc).
- Collect and analyze guest feedback, operational data, and experiment results to evaluate impact.
- Identify trends and insights to guide future guest experience innovations.
- Report experiment outcomes and make data-driven recommendations for scaling or iterating initiatives.
- Ensure experiments are seamlessly integrated into ongoing operations without disrupting guest satisfaction.
- Train front-line teams to execute and adapt new experience concepts.
- Maintain high service quality and guest satisfaction metrics throughout all test phases.
- Work closely with guest relations, product, and digital teams to ensure consistency in the guest journey.
- Act as a change champion to foster a culture of innovation within guest-facing teams.
-
Guest Experience Expert25165228
5 days ago
West Kalimantan, Indonesia Four Points by Sheraton Full time 4,000,000 - 12,000,000 per yearPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
-
Hotel Manager
5 days ago
Cisarua, West Java, Indonesia Taman Safari Indonesia Full time 60,000,000 - 120,000,000 per yearJob Purpose:To oversee all hotel operations to ensure smooth daily activities, guest satisfaction, cost efficiency, and achievement of revenue and service quality targets established by the company.Key Responsibilities:Supervise and coordinate all hotel departments such as Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Engineering.Ensure...
-
Marketing & Branding Manager
5 days ago
Cisarua, West Java, Indonesia Damar Group Full time 90,000,000 - 120,000,000 per yearDamar Langit Resort is seeking a visionary Marketing & Branding Manager to shape the story and soul of our resort. You will lead the strategy to build brand equity, enhance customer engagement, and drive revenue through creative marketing campaigns — both online and offline. This is a leadership role for someone who combines analytical strength with...
-
Operations Manager
5 days ago
Cisarua, West Java, Indonesia Taman Safari Indonesia Full time 80,000,000 - 120,000,000 per yearOperations Manager will report to General ManagerOperations Manager will be responsible to planning, organizing and directing The Operations of Parks, Recreation Facilities and Athletics Programs. This role requires a proactive leader who can ensure seamless daily operations while continuously improving service quality and operational efficiency.Key...
-
Guest Service Agent25168323
5 days ago
Genteng, East Java, Indonesia Sheraton Bali Kuta Resort Full time 2,000,000 - 4,000,000 per yearPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear...
-
Recreation Experience Expert
5 days ago
Lombok, West Nusa Tenggara, Indonesia The Luxury Collection Full time 120,000,000 - 200,000,000 per yearAdditional InformationJob Number Job CategoryGolf, Fitness, & EntertainmentLocationThe Sira a Luxury Collection Resort and Spa Lombok, Dusun Sira Barat, Lombok, West Nusa Tenggara, Indonesia, 83352VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryServe as a key resource for all recreation activities facilitated on the...
-
Cabin Staff
5 days ago
Kecamatan Cisarua, Indonesia Bobobox Full time 2,000,000 - 2,500,000 per yearWhat you will do:To Greet and ask about the reservation a guest in a proper mannerCheck and confirm the guest's reservation into the PMS systemAsk for the guest's ID Card and make sure the registration form is filled correctlyTo conduct and be responsible based on the instruction of the Cabin BranchLeader on cleanliness and tidiness of the Bobobox Branch...
-
Sous Chef
5 days ago
Cisarua, West Java, Indonesia Damar Group Full time 6,000,000 - 12,000,000 per yearThe Sous Chef will assist the Executive Chef in managing daily kitchen operations and ensuring high standards of food preparation and presentation.Responsibilities:Assist the Executive Chef in managing daily kitchen operations.Supervise food preparation, cooking, and presentation according to standards.Organize staff schedules and delegate kitchen...
-
Legal Supervisor
5 days ago
Cisarua, West Java, Indonesia Taman Safari Indonesia Full time 30,000 - 80,000 per yearResponsibilities:Manage hotel operational licensing (NIB, TDUP, SLF, PBG/IMB, environmental permits, and other required licenses).Review and draft legal agreements (MoU, vendor contracts, tenancy, event agreements).Ensure legal compliance and monitor the validity of all licenses.Provide legal opinions and support to hotel operations.Handle non-litigation...
-
Food and Beverage Manager
5 days ago
Lombok, West Nusa Tenggara, Indonesia The Konkret Lombok Full time 1,000,000 - 1,200,000 per yearCompany DescriptionNestled in the heart of Lombok, The Konkret Lombok offers guests a luxury, comfortable and memorable stay while serving as a prime launchpad to explore the island's top attractions. Guests can immerse themselves in the beauty of pristine beaches, bustling markets, and stunning viewpoints nearby. With a commitment to exceptional...