Delivery Lead

6 days ago

Jakarta, Jakarta, Indonesia WIZ Full time $60,000 - $120,000 per year

We're looking for a dynamic and visionary
Delivery Lead
to own the entire customer lifecycle—from the first technical pitch to strategic long-term growth and optimization. You won't just manage accounts; you'll be the
trusted advisor
to C-Suite stakeholders, driving product adoption, identifying high-impact growth opportunities, and leading a team that executes flawless technical solutions.

Key Responsibilities

  • Lead, organize, and execute the onboarding of new clients, ensuring smooth knowledge transfer and solution deployment.
  • Engage with clients regularly through quarterly business reviews, roadmap presentations, and product training sessions.
  • Drive presales activities including solution design, technical presentations, product demonstrations, and proposal support.
  • Manage change requests and incident response according to SLA, leveraging deep product knowledge and client context to offer effective solutions.
  • Analyze product usage data and key business metrics to proactively improve adoption, prevent churn, and uncover upselling opportunities.
  • Identify and close gaps between client expectations and business performance of the solution (e.g., talkbot), and lead optimization initiatives with internal task forces
  • Partner with the sales team in renewal, upselling, and account expansion efforts by aligning technical solutions with customer growth stages.
  • Act as a trusted advisor to C- and D-suite stakeholders, guiding clients on both technical and business aspects.
  • Manage and mentor the delivery/presales team to ensure consistent quality of service and scalability of operations.

Key Requirements

  • Minimum 8 years of experience in presales, solution consulting, customer success, or account management within enterprise technology or related industries.
  • Proven experience in technical presales (solution design, proposal development, product demos, RFP/RFI handling) and customer success (renewals, upselling, adoption, and retention).
  • Prior experience in fintech, martech, or enterprise software/services is highly advantageous.
  • Strong communication skills with proven track record working with C- and D-suite stakeholders.
  • Fluency in English, Mandarin is a plus.

Capabilities & Personality

  • Strong leadership skills with the ability to
    manage, mentor, and grow a team
    .
  • Excellent communication, presentation, and negotiation skills
  • Empathetic and confident in handling client concerns, complaints, or conflict resolution.
  • Data-driven decision maker; able to quickly identify trends and resist unsupported assumptions.
  • Strong prioritization and time management skills.
  • Problem-solving mindset with a "take charge" personality and consistent follow-through.

Onsite working at , Jakarta Selatan.

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