NOC Support

2 days ago

Jakarta, Jakarta, Indonesia PT. Solusi Sinergi Digital, Tbk (Surge) Full time
Key Responsibilities:
  • Monitor network, servers, and telecommunications systems using monitoring tools.
  • Respond to alerts and incidents to resolve or escalate issues as needed.
  • Perform routine maintenance tasks such as patching, updates, and backups.
  • Document incidents, issues, and resolutions in the ticketing system.
  • Escalate unresolved issues to higher-level support teams per defined protocols.
  • Collaborate with other departments to ensure service level agreements (SLAs) are met.
  • Generate and analyze system performance reports.
  • Assist in network configuration, upgrades, and deployment of hardware/software
  • Member of 7x24 monitoring, working on shifting schedule especially for Backbone
  • Receive escalation from customer service, conduct 1st layer analysis and troubleshooting
Required Skills & Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1-3 years of experience in IT support, NOC, or network administration.
  • Basic understanding of networking protocols (TCP/IP, DNS, DHCP, etc.).
  • Strong problem-solving and analytical skills.
  • Ability to work shifts, including nights, weekends, and holidays.
  • Good communication and documentation skills.

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