NOC Support
2 weeks ago
- Monitor network, servers, and telecommunications systems using monitoring tools.
- Respond to alerts and incidents to resolve or escalate issues as needed.
- Perform routine maintenance tasks such as patching, updates, and backups.
- Document incidents, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to higher-level support teams per defined protocols.
- Collaborate with other departments to ensure service level agreements (SLAs) are met.
- Generate and analyze system performance reports.
- Assist in network configuration, upgrades, and deployment of hardware/software
- Member of 7x24 monitoring, working on shifting schedule especially for Backbone
- Receive escalation from customer service, conduct 1st layer analysis and troubleshooting
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in IT support, NOC, or network administration.
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP, etc.).
- Strong problem-solving and analytical skills.
- Ability to work shifts, including nights, weekends, and holidays.
- Good communication and documentation skills.
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NOC Helpdesk
2 days ago
Jakarta, Jakarta, Indonesia PT PERSONEL ALIH DAYA TBK. Full timeWE ARE HIRING – NOC HELPDESK (FTTH SUPPORT)Bergabunglah bersama perusahaan telekomunikasi yang terus bertumbuh dan ikut berkontribusi dalam pembangunan infrastruktur digital Indonesia Saat ini kami membuka kesempatan untuk posisi NOC Helpdesk (FTTH Support) untuk mendukung kelancaran proyek berskala besar.Job DescriptionNetwork monitoring dan melakukan...
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NOC Operation Departement Head
2 days ago
Jakarta, Jakarta, Indonesia PT. Omnia Teknologi Indonesia Full timeKey ResponsibilitiesLead and develop the NOC & Support team to ensure 24/7 service availabilityAct as the highest escalation point for major incidents and service disruptionsImplement and optimize SLA, KPI, SOP, and best practicesManage routing, capacity planning, and infrastructure improvementsCollaborate with cross-functional teams and external partners to...
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NOC BO 5G RAN Expert
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Jakarta, Jakarta, Indonesia PT. Elabram Systems Full timeJob DescriptionCollaborate with NOC, Transport, Core, and Field teams for issue resolution.Perform BTS Nokia 5G Rehoming, Rehosting, Cut Over related with Transport and Core team.Perform commissioning and integration of Nokia 4G/5G sites using NetAct & BTS Site Manager.Configure 5G NR carriers, CA, DSS, and transport parameters (S1/X2/NG).Troubleshoot RAN...
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Key Account Executive
2 days ago
Jakarta, Jakarta, Indonesia PT Brisnets International Technology Full timea subsidiary company of Montnets International, we are focused on Telecommunications (Messaging) Industry.Responsibilities:1. Business Development and Relationships:Develop and maintain relationships with wholesale telecom companies and resellers Indonesia.2. Contract Management:Review and negotiate contracts between our company and Indonesia wholesale...
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IT Operations – Banking Industry
1 week ago
Jakarta, Jakarta, Indonesia PT Tiga Daya Digital Indonesia (Eksad Technology) Full timePerform daily monitoring of banking systems (core banking, e-channels, middleware, databases, and network components) to ensure optimal service availability.Handle operational incidents (L1/L2), including initial analysis, troubleshooting, and coordination with internal teams or vendors for timely resolution.Execute preventive maintenance on systems and...
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Service Delivery Engineer
1 week ago
Jakarta, Jakarta, Indonesia Route Mobile Limited Full timeJob Title:Support & Service Delivery EngineerLocation:Jakarta, IndonesiaAbout the Role:We're looking for a hands-on professional to manage bothService Delivery (Onboarding & Implementation)andTechnical Support (Post-Sales)for our enterprise and telco customers. The role ensures smooth onboarding, timely support, and customer satisfaction through proactive...
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Network Operations Center Engineer
2 days ago
Jakarta, Jakarta, Indonesia Sea Full timeAbout the Team:Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee's servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee's system issues timely to bring Shopee's service quality to new heights.Job Description:Monitoring OperationLevel 1...
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Network Operations Center Engineer
2 days ago
Jakarta, Jakarta, Indonesia Shopee Full timeAbout The TeamAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group...
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Project Manager – Data Center
16 hours ago
Jakarta, Jakarta, Indonesia Delta Electronics Southeast Asia & Oceania Full timeProject Manager – Data Center & ICT ProjectsAbout Delta ElectronicsFounded in 1971 and headquartered in Taipei, Taiwan, Delta Electronics is a global leader in power and thermal management solutions, with a mission to deliver innovative, clean, and energy-efficient solutions for a better tomorrow. With over $13 billion in annual revenue and a workforce of...
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Datacenter Operations Specialist
2 weeks ago
Jakarta, Jakarta, Indonesia DataGarda (PT. Data Prima Global Servitama) Full timeData Center Junior Engineer (Entry Level)Tugas & Tanggung Jawab· Melakukan pengecekan harian perangkat listrik, pendingin (HVAC), UPS, baterai, genset, dan perangkat rack.· Memantau alarm melalui BMS/DCIM dan mencatat setiap temuan.· Menangani masalah awal (first-level troubleshooting) pada sistem listrik, mekanikal, dan lingkungan...