Sales Support Specialist

6 days ago

Jakarta, Jakarta, Indonesia Jatis Mobile Full time

Key Responsibilities

  • Manage and maintain all company business documents, including proposals, contracts, MoUs, NDAs, SLAs, invoices, and legal & compliance documentation
  • Handle end-to-end administration and documentation for tender/bidding processes (document collection, preparation, submission, tracking, and follow-up)
  • Ensure completeness, accuracy, and compliance of all documents with client requirements and applicable regulations
  • Monitor and manage timelines, deadlines, and status of ongoing tenders and active contracts
  • Act as the company's representative in direct communication with clients regarding documentation and contractual matters
  • Conduct administrative and non-strategic commercial negotiations (document scope, administrative SLA, timelines, and administrative terms) under management guidance
  • Coordinate closely with internal teams (Business Development, Sales, Legal, Finance, and Operations) to support tender and contract requirements
  • Manage cross-departmental document approval workflows until finalization
  • Maintain professional working relationships with corporate (B2B) clients
  • Prepare and deliver periodic reports on tender status, contracts, and business collaborations

Education & Experience

  • Bachelor's degree (S1) in Business Administration, Management, Law, or a related field
  • Minimum of 4–7 years of experience as Business Support, Sales Administrator, Tender Administrator, or a similar role
  • Mandatory experience
    in handling business documentation and corporate (B2B) tender processes
  • Experience in IT, Telecommunications, SaaS, or Messaging Service industries is a strong advantage
  • Proven experience managing mid-to-large value contracts and tenders
  • Exposure to direct communication with enterprise-level clients

Skills & Competencies

  • Professional and representative communication skills with clients
  • Ability to conduct administrative and non-strategic commercial negotiations
  • Strong understanding of tender processes, contracts, and IT-related business documentation
  • Highly detail-oriented, well-organized, and accurate
  • Capable of managing multiple documents and deadlines simultaneously
  • Able to work independently with minimal supervision
  • Strong cross-functional coordination skills

Technical Skills

  • Proficient in Microsoft Office and/or Google Workspace
  • Familiar with digital document filing and management systems
  • Strong understanding of business correspondence

Personal Attributes

  • Disciplined and highly responsible
  • Proactive and able to work both independently and collaboratively
  • Committed to maintaining confidentiality of company data and documents

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