Account Manager

7 days ago

Subang West Java, Indonesia PT Patimban Global Gateway Terminal Full time

Patimban Global Gateway Terminal (PGT)
is a world-class deep-sea port and integrated logistics hub strategically located in Subang, Central Java, Indonesia. Developed with the support of the Government of Japan, PGT represents a strategic collaboration between leading international and local partners —
Africa Global Logistics (AGL), Toyota Tsusho Corporation, and Samudera Indonesia
. Together, we are building a modern gateway that connects Indonesia to global markets through efficient, reliable, and environmentally responsible port operations.

We're expanding our team and are happy to share that a new position is now open If you're ready to make an impact, this opportunity might be for you.

Account Manager

Placement : Jakarta and Subang for Business purpose

Account Management

  • Serve as the primary point of contact for assigned key customers, including shipping lines, freight forwarders, car carriers, and logistics providers.
  • Maintain regular communication with clients to understand their operational needs, service issues, and future business plans.
  • Ensure customer satisfaction by coordinating with internal departments (Operations, Finance, Customer Service, IT, and Engineering).
  • Conduct periodic business reviews and performance meetings with customers.
  • Manage contract obligations and ensure compliance with agreed service levels (SLA/KPI).

Business Development & Commercial Strategy

  • Identify and pursue new business opportunities—cargo owners, shipping lines and other potential port users.
  • Support commercial strategy development, including market segmentation, pricing, and service offering improvements.
  • Prepare commercial proposals for related customers.
  • Evaluate market trends, competitor activities, and customer demands to recommend commercial actions.

Contracting & Negotiation

  • Participate in commercial negotiations for new contracts, renewals, tariffs, and service packages.
  • Ensure commercial agreements comply with company policy and industry regulations.
  • Work with Legal and Finance teams to review contract terms and risk exposure.

Performance Management & Reporting

  • Monitor operational KPIs (vessel productivity, yard utilization, moves/hr, etc.).
  • Prepare daily/weekly/monthly operational reports.
  • Identify areas for process improvement and implement operational enhancements

Revenue & Performance Management

  • Monitor revenue performance of each account and ensure targets are achieved.
  • Track volume forecasting, budget alignment, and commercial performance metrics.
  • Analyze customer profitability and recommend improvement strategies.

Stakeholder Coordination

  • Maintain strong relationships with shipping lines, customs, port authorities, and logistics partners.
  • Handle customer inquiries, operational issues, and service-level agreements.

Qualifications :

  • Minimum 3–5 years experience in port operations, shipping lines, or logistics industry.
  • Good communication in English
  • Proven experience in account management, commercial negotiation, and business development
  • Excellent communication, presentation, and stakeholder management skills
  • Strong analytical and financial acumen.
  • Ability to work in a fast-paced, operational environment
  • Willing to do a business trip to Patimban Port

You may also submit your CV directly through :


with Subject :
Account Manager

Only shortlisted candidate will be contacted

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