Regional Office Site IT

Job Description Summary:

Responsible for supporting the implementation, rollout, and adoption of new systems/applications at the regional level through device installation, user training, and coordination with the Head Office IT team. Ensures a smooth transition, conducts post-rollout monitoring, provides improvement feedback, and offers technical and remote support as required by the project.

Job Description:

1. Support for Digital Upstream Projects and Rollouts

• Actively participate in the implementation and rollout of new systems/applications in regional areas, led by the IT department or other departments (e.g., OPTRA, E&M, Transportation, PMNP, etc.)

• Install necessary hardware and software to support project execution

• Serve as a communication liaison between the Head Office IT team and local users to ensure smooth system adoption

2. Training and Assistance for End Users

• Provide initial training to end users and the REGMIS team on new applications, systems, or devices

• Assist users during the transition to the new system, including basic troubleshooting support

3. Post-Rollout Monitoring and Evaluation

• Monitor the effectiveness of system/application usage after implementation

• Prepare reports and provide feedback to the Head Office IT team regarding field issues and areas needing improvement

4. Support for Business Unit (BU) Process Champions

• Assist BU Process Champions in executing business process changes, especially those involving IT systems

• Provide technical support and training as needed to ensure successful process transformation

5. Post-Project Support

• Provide remote support (e.g., via Remote Desktop) for new application initiatives after the project phase is completed

• Support duration is adjusted based on the type and complexity of each project

Job Requirement :

• Minimum Bachelor's degree in Information Technology, Computer Science, or a related field

• At least 1-2 years of experience in IT support, system implementation, or a similar role

• Proficient in hardware/software installation and basic troubleshooting

• Strong communication skills and ability to coordinate with multiple stakeholders

• Able to work independently and as part of a team, with good problem-solving

• Willing to be placed in all our operational areas (Kalimantan, Sumatera, Papua)

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