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Network Administrator

13 hours ago

Surabaya, East Java, Indonesia Wowrack Indonesia Full time

Wowrack
is a global IT provider, experts in as-a-service solutions including cloud, managed services, security, and disaster recovery; supporting client's digital journey at every stage.

Position:
Network Administrator - Tier 2

Level:
Middle to Senior

Experience:
Min. 3-5 years as network administrator or network engineer

Location:
Surabaya (hybrid)

Work hours:
Shifting

Responsibility:

  • Install, configure, troubleshoot, and maintain wide array of network related services such as physical & hardware layer, web/mail/DNS/database services, routing/switching/load balancing/firewall devices.
  • Provide guidance and support to Tier 1 engineer team in overseeing trouble ticket queues and resolve escalated issues while maintaining SLA.
  • Create and maintain necessary tools to monitor our network and ensure 100% network uptime and delivery.
  • Develop and maintain clear and concise documentation of cases, issues, and resolutions for future reference and continuous improvement.
  • Meet with customers to discuss issues, handle support requests, and maintain positive relationships through effective communication.
  • Collaborate with the sales team to understand customer requirements, ensuring project delivery aligns with customer expectations.

Requirements:

  • Diploma / Bachelor's degree in Computer Science, Informatics, or related fields.
  • At least 3 years of experience as Network Administrator or similar role.
  • Strong knowledge of network protocols and troubleshooting.
  • Familiarity with network devices (routers, switches) and monitoring tools.
  • Experienced with network virtualization, security (firewall, VPNs, etc), operating systems (Linux & Windows server).
  • Experience in network appliances and devices (Cisco ASA, Cisco Catalyst, Force10 Switches, KEMP Load Balancer, Coyotepoint load balancer, etc).
  • Sonicwall/Watchguard/Juniper/Fortinet appliances is a big plus.
  • Excellent interpersonal and English communication skills, with the ability to mentor junior staff.
  • Able to to work in
    shifts
    (24/7 operation) within
    hybrid arrangement in Surabaya