Gojek - Product Designer

About The Role
As a Product Designer for the GoFood consumer team, you'd be helping build GoFood at its very core. Get ready to explore problems from users' visible/ invisible needs and evident pain-points to shape nuanced experiences. You'd be solving problems that affect the many ways customers interact with GoFood while making their experience fast, reliable and easy.

What You Will Do

• Guide the end-to-end design process for your product area from discovery to delivery, ensuring a high standard of UX and UI design.
• Lead, coach, and support a team of product designers, helping them grow in craft and career.
• Partner closely with Product, Engineering, and Research to define problem spaces, co-create solutions, and deliver value to users.
• Champion the use of design systems to ensure scalable and consistent experiences across platforms.
• Leverage user insights and data to drive decisions and improve usability, accessibility, and satisfaction.
• Set a high bar for design execution, giving thoughtful feedback and raising the overall quality of the team's output.
• Help improve design processes and rituals, enabling the team to work more effectively in fast-paced environments.

What You Will Need

• Should have at least 3-4 years of relevant experience in the product design industry.
• Familiar data and can identify problem areas, furtherly map out the user journey and break the problems into smaller chunks.
• Use basic analytics tools to gather customer data (funnel).
• Possess a good knowledge of design fundamentals, such as design thinking framework and other framework in order to develop products.
• Able to sketch the ideas into a wireframes, learn how to make wireflow and do wireframing for well-defined features.
• Have a good knowledge of the tools, such as Overflow, Miro, Sketch, Figma or similar ones that are widely used by Product Designers.
• Knowledge of design validation, either through quantitative or qualitative research.
• Preferably some knowledge of service design and experience with working on mobile app design.

About The Team
The Gojek Design Team is a vibrant, diverse collective of around a hundred designers spread across two countries, we are creative thinkers and innovators who are passionate about solving complex problems and creating impactful user experiences. We value collaboration, delight, and a user-first mindset. Working with us means being part of a supportive environment where your ideas are valued, and you have the freedom to experiment and grow. Together, we envision, create, and support products and services that profoundly improve the lives of our customers.

Since our humble beginnings in 2015 as a small team of 15 designers, we've expanded in tandem with Gojek's growth, bringing over 24 different products to life. Along the way, we've tackled numerous challenges, from refining our design processes to fostering a design-centric philosophy company-wide. Our journey has been one of continuous evolution, improving the quality of our outcomes, expanding our influence within the organisation, and relentlessly advocating for our customers. We're committed to continuous learning and improvement, and we celebrate our successes as a team.

Join us, and be a part of a team that's not just shaping products but transforming lives of millions of users across Southeast Asia.

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to "Empower Progress' by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.

About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.