CRM Intern

7 days ago


Bantul Yogyakarta, Indonesia Arena Tour and Event Full time 1,500,000 - 2,000,000 per year

Tentang Peran

CRM Intern akan membantu tim dalam mengelola komunikasi dengan pelanggan yang masuk dari iklan dan media sosial.

Fokus utama posisi ini adalah
menjawab leads

,
menjaga hubungan dengan pelanggan

, dan
mendukung campaign komunikasi harian

agar pelanggan merasa dilayani dengan cepat dan hangat.

Tanggung Jawab

  • Menangani chat masuk dari iklan dan media sosial (WhatsApp & DM).
  • Mencatat dan memperbarui data pelanggan ke sistem/database.
  • Melakukan follow-up pada leads sesuai statusnya
  • Membantu pengiriman pesan blast atau campaign CRM (greeting, promo, info trip).
  • Mengumpulkan testimoni dan feedback pelanggan setelah trip selesai.
  • Menjaga nada komunikasi agar ramah, sopan, dan sesuai karakter brand ARENA.

Kualifikasi

  • Mahasiswa aktif atau fresh graduate dari jurusan apa pun, pariwisata diutamakan
  • Komunikatif, responsif, dan teliti dalam mencatat data pelanggan.
  • Terbiasa menggunakan WhatsApp Business & Google Sheet.
  • Suka berinteraksi dengan orang dan punya empati tinggi.
  • Tertarik belajar tentang dunia pariwisata dan pelayanan pelanggan.

Durasi & Penempatan

  • Magang : 3 - 6 bulan
  • Lokasi: Full On Site - Tamanan, Banguntapan, Yogyakarta
  • Full support dan bimbingan

Benefit

  • Uang Saku
  • Sertifikat Internship
  • Mentoring Career
  • Growth and Networking Opportunities in Tourism Industry


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