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Store Manager

3 weeks ago

Bandung, West Java, Indonesia PT Landmark Retail Trading Full time

ABOUT THE JOB

Responsible for planning and driving store's retail operations so as to ensure maximum sales , maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth , for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects and for sponsoring and coaching the team and driving continuous improvements.

Sales and Commercial Performance

  • Communicate the sales targets to the staff and help in maximizing the sales and profitability of the store
  • Maximize productivity targets ( sales per sqft, ATV, Conversion etc)
  • Implement retail strategies and procedures in discussion with the Territory Head and Concept Head
  • Control costs within budgetary guidelines
  • Identify internal and external commercial opportunities
  • Ensure effective Stock and Space Management
  • Conduct SWOT review to analyze the customer profile Visual Merchandiser
  • Provide monthly feedback on competitor and event activities
  • Suggest improvements based on benchmark practices

Inventory Management & Stock Distribution

  • Ensure effective Inventory and Warehouse management for the concept in the territory ( order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage).
  • Review and analyze stock and sales reports monitoring over and under stocks , implementing corrective action to be taken.
  • Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action.
  • Ensure pricing of merchandise as per norms and matrix format.
  • Provision of monthly feedback to Concept on sales, stock positions and product feedback.

Operational Standards and Management

  • Ensure the store is in compliance with the store operating and customer service standards.
  • Ensure the store is in compliance with the company policy on employment and state laws, health and safety standards.
  • Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company.
  • Ensure store sales, promotions are effectively executed and professionally.
  • Be accountable for store sales/assets as per the operating standards and SOP.

People Management

  • Ensure that all new recruits understand their job and inducted well within the company.
  • Assist Area retail manager in grievance handling and disciplinary actions.
  • Ensure skill development and performance management of store staffs through Learning & Development.
  • Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
  • Provide support in staff welfare activities (transport/ accomodation).
  • Set KRA's for direct reports and conduct performance appraisal.
  • Oversee staff deployment and drive motivation levels of the store staff.
  • Build/Maintain relationships with internal/external stakeholders.

Requirements

  • Advanced Knowledge of retail processes and retail industry
  • Advanced Knowledge of Merchandising, Stock Management and Inventory processes
  • Leadership skills
  • Result orientation
  • Teamwork & collaboration
  • Communication skills
  • Analytical skills
  • Planning and organizing skills
  • Customer service orientation
  • Coaching and mentoring skills