Store Manager

7 days ago

Bandung, West Java, Indonesia Passion Jewelry Full time $60,000 - $80,000 per year

Are You a Sales-Driven Leader with a Passion for Luxury Retail?

We're looking for a Store Manager to lead high performing teams at our Diamond & Co boutiques. This role is perfect for someone who thrives in a dynamic retail environment, understands luxury customer service, and is motivated to exceed sales targets through strong team leadership and operational excellence.

What You'll Do:

  • Create and manage store staff work schedules to ensure optimal coverage for smooth daily operations.

  • Supervise store opening and closing activities in alignment with standard operating procedures (SOP).

  • Provide direction, coaching, and daily support to Jewelry Consultants to achieve sales targets.

  • Monitor and evaluate daily, weekly, and monthly store sales performance—including sales plans, deposit follow-ups, repair processes, and projections.

  • Conduct regular Boutique Manager (BM) checks to ensure store performance and compliance.

  • Review and approve store administrative needs, such as overtime, reimbursements, and leave requests, based on proper documentation.

  • Plan and manage store inventory and daily operational logistics.

  • Design and implement in-store sales strategies, including promotional and event activities.

  • Coordinate with Marcomm for brand-aligned promotional campaigns and event execution.

  • Ensure all store activities are conducted according to SOP to maintain high service standards.

  • Conduct competitor and market analysis to support local sales strategy.

  • Prepare and analyze monthly sales reports and store performance summaries.

  • Compile monthly performance points and attendance records of team members.

  • Motivate and guide the team through coaching and training to elevate service and sales performance.

What We're Looking For:

  • Bachelor's degree in any field.

  • Minimum of 2 years' experience as a Sales or Store Manager, preferably in luxury retail, jewelry, or related industries.

  • Strong leadership and team development skills.

  • Sales and target-oriented with proven achievements.

  • Solid knowledge of store operations, customer service excellence, and luxury branding.

  • Excellent communication, organizational, and problem-solving skills.

  • High adaptability to work with diverse teams, customer profiles, and a wide product range.

  • Willing to be placed in any Diamond & Co branch (Bandung, Surabaya, Jakarta, or other cities based on company needs).

Why Join Us?

  • Be part of a prestigious and growing luxury jewelry brand.

  • Lead a boutique team in delivering exceptional experiences for high-value customers.

  • Enjoy a dynamic work environment with clear targets and strong support systems.

  • Competitive package and opportunities for career advancement across cities.

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