Contact Center

2 days ago

Tangerang, Banten, Indonesia Private Advertiser Full time

Placement:

The selected candidate will be placed at PT Artajasa Pembayaran Elektronis, located in BSD, South Tangerang.

PT Artajasa Pembayaran Elektronis is a leading provider of electronic payment solutions in Indonesia. One of their brand, "ATM Bersama" is the pioneer of the first and largest electronic payment system service in Indonesia, which has been connected with more than 90 member financial institutions, both Banks and Non-Banks (Fintech, etc) in Indonesia. ATM Bersama is also connected to overseas payment system networks, such as Paynet from Malaysia, JCB from Japan to Al-Rajhi from Saudi Arabia. With this extensive network, ATM Bersama is currently connected to more than 80,000 ATMs throughout Indonesia.

Job Overview: We are looking for a dedicated and service-oriented Contact Center to support clients by providing timely responses, resolving issues, and ensuring a positive service experience. This role requires strong communication skills, attention to detail, and the ability to handle inquiries efficiently in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries through phone, email, and ticketing systems.
  • Provide accurate information regarding services and operational procedures.
  • Handle customer complaints professionally and ensure proper follow-up until resolution.
  • Coordinate with internal teams (Operations, Sales, Products, etc.) to support customer needs.
  • Document all customer interactions and update case records accurately.
  • Monitor service requests to ensure SLA compliance and timely delivery.
  • Support administrative duties related to customer documentation and reporting.
  • Identify recurring issues and recommend improvements to enhance service quality.

Qualifications:

  • Bachelor's degree in any field
  • 1–3 years of experience in customer service or client support roles.
  • Familiar with customer service tools and ticketing systems is an advantage.
  • Flexibility to work in shifts, including evenings, weekends, and holidays if required.
  • Familiarity with the payments industry is a plus.
  • Strong communication and interpersonal skills. Ability to handle customer issues calmly and professionally.

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