IT Desktop Support Technician

4 days ago

Jakarta, Jakarta, Indonesia Sky Systems, Inc. (SkySys) Full time 120,000,000 - 180,000,000 per year

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite || Site Address: Perkantoran Hijau Arkadia, Tower B, lantai 5, Jalan T.B Simatupang Kav.88, Jakarta, 12520, Indonesia

Requirement : 3 days a week (Mon, Wed & Thu) Designated resource (Scheduled Support)

Job Requirements:

Technical

  • Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

  • Experience of ticketing tools (ServiceNow / Remedy etc.),
  • Must haves:
  • Desktop imaging
  • Application Installation / support
  • Outlook issues troubleshooting
  • Printer related troubleshooting
  • Conference room management

  • Knowledge on ticketing tool

  • _ Non-Technical

  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules

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