Payment Operations Associate

"A World without Financial Borders."

Founded in 2015,
SentBe
is a global FX total solutions provider offering innovative cross-border remittance and payment services for both individuals and businesses, driven by our mission to create "A World without Financial Borders."

How SentBians Work

• Professional:
  We strive to become experts in our respective fields, continuously reflecting on what we do, how we do it, and why—all to deliver better services.
• Proactive:
  We don't settle for the status quo. We work in a culture that encourages autonomy and forward-thinking to achieve higher performance.
• Customer-Centric:
  We clearly define who our customers are and prioritize customer-centric service, always working to maximize customer value.

About the Team

The Enterprise Accounts Management and Operations (EAMO) team works closely with financial institutions and corporate clients to design and manage cross-border payment solutions that support various payments use cases.

SentBe is expanding its overseas operations capabilities, with Jakarta playing a key role in supporting our global payments business.

About the Role

As a Payment Operations Associate, you will be one of the early members of this growing operations team. In addition to supporting day-to-day payment operations, you will help establish and improve processes, workflows, and controls as the team scales. This role is well suited for someone who enjoys hands-on operational work while also contributing ideas to build a strong and reliable operations foundation.

Position Information

• Division: Global Business
• Department: Biz Ops Department
• Employment Type: Full-time
• Work Location: Jakarta, Indonesia

Responsibilities

• Monitor real-time payment SLAs and support timely resolution of operational issues.
• Respond to client and partner inquiries, providing accurate status updates and follow-ups.
• Coordinate with internal teams and external partners on routing updates, service issues, and escalations.
• Prepare and maintain operational and performance reports.
• Support funding coordination and maintain accurate operational configurations.
• Contribute to process improvements and documentation as the overseas operations team grows.

What We're Looking For

• 0–5 years of experience in operations, customer support, payments, or a related role.
• Strong attention to detail and ability to work accurately with live transactions and data.
• Clear communication skills for coordinating with internal teams and external partners.
• Ability to stay organised and perform well in time-sensitive operational environments.
• Proactive mindset with willingness to help build and improve processes.

Preferred Skills

• Experience in payments, fintech operations, or financial services.
• Familiarity with bank transfers, transaction routing, or partner coordination.
• Prior exposure to SLA monitoring, incident handling, or operational reporting.
• Comfortable working with spreadsheets or simple operational dashboards.
• Experience collaborating with cross-functional teams (sales, product, finance, compliance).

Working Schedule

• This role follows a rotating shift schedule to support global payment operations.
• The current schedule consists of five shifts per week, including:

--- Two weekday shifts from 12:00 PM to 9:00 PM

--- Two weekday shifts from 7:00 AM to 4:00 PM

--- One weekend shift from 8:00 AM to 5:00 PM

• The shift arrangement reflects current operational needs and can be discussed and reviewed over time as the team and coverage model evolve.

Hiring Process

• Required Documents:
  Resume focused on work experience
• Optional Documents:
  Portfolio or cover letter
• Process:
  Resume Screening → Job Interview → Culture Fit Interview → Compensation Discussion → Final Offer
• The hiring process may change depending on circumstances. A reference check may be added depending on the position. All applicants will be individually contacted within two weeks regardless of the outcome.

Tech Stack & Tools

• Slack, Notion, Jira, Confluence, Google Workspace

Notes for Applicants

• Re-applications for the same position are allowed after 6 months from the final result notification.
• Any false information during the hiring process may result in disqualification.
• Candidates eligible for employment protection will be given preference in accordance with applicable laws.
• Upon joining, new hires will undergo KYE (Know Your Employee) checks. If risks related to money laundering or similar concerns are identified, employment may not proceed.

Benefits & Perks

• Generous In-House Support:

1) Monthly welfare allowance

2) Late-night taxi and meal expense support

3) Medical and insurance benefits

4) Free SentBe remittance fee coupons

• Flexible Leave Policies:

1) Long-service refresh leave & allowance (up to 15 days)

2) Founding Day holiday (June 12)

3) Birthday leave

4) Work anniversary leave

5) Moving leave

6) Health check-up leave

• SentBian Culture & Activities:

1) Monthly all-hands town hall meetings

2) Regular team dinners