Technical Specialist

6 days ago


Jakarta, Jakarta, Indonesia PT Realfun Shining Investment Full time

Responsibilities:

  • Perform routine maintenance and corrective actions (preventive & corrective maintenance) for IT equipment such as POS systems, PCs, routers, and other supporting devices.
  • Install and configure new devices in accordance with company standards and operational requirements.
  • Manage network infrastructure, including LAN/Wi-Fi setup, cabling, and connectivity troubleshooting.
  • Create and update network topology diagrams and technical documentation for each outlet and system.
  • Collaborate with operations, finance, and game/VR teams to ensure all systems run smoothly and remain compatible.
  • Support the setup of new outlets or relocations by ensuring all IT systems are fully operational before launch.
  • Monitor system performance and conduct regular audits to identify areas for maintenance or improvement.
  • Continuously update knowledge of new technologies, tools, and best practices in the IT retail/entertainment field.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2–3 years of experience as an IT Support or IT Specialist, preferably in retail, entertainment, or multi-outlet environments.
  • Strong analytical and troubleshooting skills for hardware, software, network, and system issues.
  • Skilled in PC installation, configuration, and maintenance.
  • Basic understanding of electrical work and safety procedures related to device installation.
  • Ability to read and create network topology diagrams.
  • Basic knowledge of the internet, IP configuration, and networking principles.
  • Familiar with POS systems, routers, and LAN/Wi-Fi setup.
  • Experienced in creating technical reports and system documentation.
  • Detail-oriented, responsible, and able to work independently with minimal supervision.


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