senior staf ticketing

7 days ago

Central Jakarta Jakarta, Indonesia PT Bayu Buana Tbk Full time 35,000,000 - 60,000,000 per year

Responsibilities:

· Issue, reissue, and refund airline tickets accurately.

· Calculate fares and provide correct quotations using GDS (Amadeus/Sabre/Galileo).

· Handle complex PNRs, schedule changes, and special service requests.

· Review and approve ticketing done by junior staff.

· Ensure compliance with airline rules, fare regulations, and IATA standards.

· Assist customers with itinerary changes, booking problems, and travel guidance.

· Coordinate with airlines for fare waivers, disputes, and schedule irregularities.

· Monitor ticketing deadlines and prevent errors or ADM penalties.

· Maintain accurate records and daily sales reports.

Requirements :

  • Graduated from Tourism Academy or SMIP
  • At least 5 year(s) of working experience in ticketing travel agent.
  • Familiar with Ticket Reservation System (Amadeus, Abacus & Galileo)
  • Strong in issued domestic & international ticket
  • Familiar with Hotel, Document, Travel & Tourism
  • Strong personality, polite, charming, professional and service oriented
  • Able to work under pressure
  • Excellent command of spoken & written English
  • Preferable having IATA or other Airlines Certificate
  • Willing to do shift work or at mall branch following mall operation hours

The entirety of the PT. Bayu Buana Travel Tbk recruitment process does not inquire any sort of charge for Candidates

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