Customer Quality Engineer Staff

5 days ago

Cikarang, West Java, Indonesia PT SCHOTT Igar Glass Full time

Your Contribution:

  • To handle customer complaint following SCHOTT Global rules
  • To prepare all required data for customer feedback
  • Refer to point. No.2, to organize and lead the discussion with respective department related with customer feedback.
  • To implement and follow up Corrective Action Preventive Action (CAPA) system related with Customer Relationship Management (CRM) following global standard
  • Support in preparation of quality department monthly report
  • Prepare statement letter according to customer or organization requirement
  • Fill out customer questionnaire according to agreed timeline.
  • Participate in the validation of special projects such as new machines, new materials, and so on (outside of routine validation).
  • If necessary, discuss with customer (visit or telco) related with customer feedback and Acceptable Quality Level (AQL).
  • To review batch record and release the finished good to be sent to customer according to established procedure.
  • Participate in DMF renewal
  • Give disposition of whether a batch can be released to be shipped to customer.

Your Profile:

  • Degree in mechanical engineering, chemical engineering or professions related to technology and/or manufacturing.
  • 2 years occupational experience in the fields of technical areas (quality or production or supply chain)
  • English, EDP-knowledge
  • Understanding and capable to implement root cause analysis techniques for effective problem solving
  • Clear understanding about the quality requirements and expectation of the customers
  • Understanding the objectives and goals of the company
  • Have knowledge and understanding about the ISO 9001 and ISO 15378 requirements
  • Have knowledge and understanding about ISO 14001 & ISO 45001.
  • Know and understand Lean Management and basic of 5S implementation.

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