Reservation Agent
2 weeks ago
AYANA Midplaza, Jakarta, is seeking a professional and detail-oriented Reservations Agent to join our esteemed team. The successful candidate will be responsible for managing all aspects of guest reservations, ensuring accuracy and efficiency in the reservation process. This role involves handling inquiries via multiple channels, updating booking details in the property management system, and providing exemplary guest service.
Key Responsibilities:
- Manage reservations through various communication channels, including phone calls, emails, and online travel agency extranets.
- Input and maintain reservation details in the property management system (PMS), ensuring accuracy in room availability, rates, and guest preferences.
- Facilitate payment processes, assist with documentation, and generate reports related to bookings, cancellations, and no-shows.
- Coordinate guest transportation and transfer services, ensuring all logistics are confirmed and communicated to relevant parties.
- Engage with guests to promote hotel services and amenities, providing knowledgeable recommendations to enhance their stay.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Previous experience in a reservations or front office role within the hospitality industry is an advantage.
- Proficient in English, with excellent verbal and written communication skills.
- Skilled in using computer systems and hotel management software (experience with Opera is desirable).
- High attention to detail, strong organizational skills, and a customer-oriented approach.
- Positive Working
- Great Environment
- Supportive Team Work
-
Reservations Agent
1 week ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24072602 **Job Category** Reservations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...
-
Reservation Agent
7 days ago
Jakarta, Indonesia The Sultan Hotel & Residence Jakarta Full timeReservation Agent - Minimum Diploma Hotel Academy - Having job experience at 4-5 Star Hotel min 2 years in similar position - Matering knowledge and skill of Hotel Operation & System - Attractive personalitiy and performance, excellent attitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam...
-
Reservation Agent
7 days ago
Jakarta, Indonesia Hotel Borobudur Jakarta Full timeReservation Agent - Minimum 2 - 3 Years Experience at the Same Position in Hospitality Industry - Customer Satisfaction Oriented and Passionate Person - Proactive, Creative, Details, and Innovative - Has High Flexibility to Adapt and Respond with Range of Different Work Situations "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak...
-
Reservation Agent
1 week ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25130766 **Job Category**Reservations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
-
En - Reservation Agent
1 week ago
Jakarta, Indonesia PULLMAN Full time**Company Description** Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes...
-
Reservation Agent
2 weeks ago
Jakarta, Indonesia Novotel & ibis Styles Jakarta Mangga Dua Square Full time**Job Description**: - Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services - Determine guest needs and quote the appropriate room and rate as per requirements - Input booking information into the Reservation System - Process amendments to...
-
Reservation Expertise
1 week ago
Jakarta, Indonesia AMODA Full time**About The Role**: As a Front Office Expertise at AMODA’s Properties, responsible for managing all the reservation inquiries and ensuring that all guests are provided with exceptional customer service also work closely with other departments, such as housekeeping and maintenance, to ensure that guest needs are met and that the hotel is operating...
-
Reservation Manager
7 days ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 23200194 **Job Category** Reservations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...
-
Customer Sales Agent
1 week ago
Jakarta, Indonesia Shangri-La Hotels Full timeSHANGRI-LA HOTEL, JAKARTA **MAIN RESPONSIBILITY**: To provide the highest level of service to promote customer satisfaction / retention while optimizing booking opportunities. **REQUIREMENTS**: Due to work pass restrictions, only Citizens of Indonesia (WNI) shall be considered. Excellent in English (oral and written). Fluent communication in Mandarin...
-
Guest Service Centre Agent
1 week ago
Jakarta, Indonesia Conservatorium Hotel Full timeGuest Service Centre Agent - 542826 - Rooms - Full time - Mandarin Oriental, Jakarta Major Responsibility: - Report directly to the Guest Service Centre Manager. - To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience. - Answer...