Program Manager

Position Overview

We are seeking an experienced Program Manager to lead end-to-end automation implementation initiatives within the telecommunications industry. The ideal candidate will drive complex automation projects, manage cross-functional teams, and ensure successful delivery of technology solutions that enhance operational efficiency and service quality.

Key Responsibilities

Program Management & Strategy

- Lead and manage large-scale automation implementation programs from conception to deployment

- Develop comprehensive program roadmaps, timelines, and delivery frameworks

- Coordinate multiple workstreams and ensure alignment with business objectives

- Manage program budgets, resources, and stakeholder expectations

- Drive continuous improvement initiatives and best practice adoption

Technical Leadership

- Oversee end-to-end delivery of automation solutions including agentic automation, autonomous service provisioning, and intelligent operational processes

- Collaborate with technical teams on solution architecture and integration strategies

- Ensure compliance with telco industry standards and regulatory requirements

- Manage vendor relationships and third-party integration projects

- Drive adoption of emerging technologies such as AI/ML, RPA, and agentic automation solutions

Stakeholder Management

- Engage with senior leadership, business units, and external partners

- Facilitate communication between technical and business teams

- Manage customer expectations and ensure alignment with business outcomes

- Conduct regular program reviews and status reporting

- Build consensus and drive decision-making across diverse stakeholder groups

Team Leadership & Development

- Lead cross-functional teams including engineers, architects, and business analysts

- Mentor team members and promote knowledge sharing

- Foster collaborative working relationships across departments

- Drive change management initiatives and cultural transformation

Experience & Background

- 8+ years of program/project management experience

- Telecommunications industry preferred

- Proven track record of delivering large-scale automation and digital transformation projects

- Deep understanding of telco operations

- Experience with agile methodologies, DevOps practices, and continuous delivery

Technical Skills

- Knowledge of automation tools and platforms like UiPath, Automation Anywhere, Power Platform

Leadership & Soft Skills

- Excellent communication and presentation skills

- Strong analytical and problem-solving capabilities

- Ability to work under pressure and manage multiple priorities

- Demonstrated flexibility and adaptability in dynamic environments

- Proven ability to influence without direct authority

- Strong negotiation and conflict resolution skills

Regional Expertise

- Based in Indonesia

- Proficiency in Bahasa Indonesia

- Knowledge of regional business practices and cultural nuances

Additional Skills

- Background in digital transformation and organizational change management

- Experience with international and multi-cultural teams

Personal Attributes

- Highly flexible and adaptive to changing business requirements and market conditions

- Strong entrepreneurial mindset with ability to drive innovation

- Results-oriented with focus on delivery excellence

- Collaborative leadership style with ability to build high-performing teams

- Cultural sensitivity and ability to work effectively in diverse environments

- Continuous learner with passion for emerging technologies

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants.