Contact Center Supervisor

PT Transcosmos Indonesia
, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

SUPERVISOR CONTACT CENTER - TEGAL

Job Descriptions
:

• Supervise, evaluate, and analyze the quality of call center operations.
• Maintain ongoing coaching and training sessions with Team Leaders to ensure continuous improvement.
• Propose and report new action plans or improvement initiatives to enhance service quality.
• Oversee overall operational performance, ensuring targets and SLAs are met.
• Support training for both new and existing agents, ensuring readiness and compliance.
• Provide comprehensive reports to clients on a weekly, monthly, quarterly, and yearly basis.

Requirements:

• Min. Diploma in any related fields.
• Has experience as a Supervisor in Customer Service/Contact Center.
• Excellent communication skills, both verbal and written; English proficiency is an advantage.
• Ability to work under pressure and manage multiple priorities.
• Strong leadership and team management skills, including coaching, problem-solving, and decision-making.
• Willing to work immediately.
• Willing to be placed in Tegal, Central Java.

Kindly submit your application through:

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career
• Professional Growth
• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
• Growing Culture